The Launcher has been officially available for one month now, after a beta lasting several months. Today, we're taking stock.

We know that some of you are currently experiencing difficulties with the Ankama Launcher, and we apologize for this.

Through a beta phase offered to players of DOFUS, WAKFU and KROSMAGA, we progressively increased the number of users of the Ankama Launcher. In the course of these few months, many patches were applied (thanks, by the way, to our beta testers).

In order to test it with a wider population, we then chose to provide access to DOFUS Retro and the WAVEN alphas only through the Ankama Launcher. This allowed us to observe whether it was working correctly for a very large sample of users.

It was crucial for us to encourage players to do without the old updater because it was gradually becoming obsolete. The technology used was so old that if a major problem occurred, we weren't sure we'd be able to get it working again within a reasonable amount of time.

That's why – after these initial successes with a growing number of users – we decided to take the plunge and roll the Ankama Launcher out to those who hadn't yet adopted it. The players' feedback, as well as that of an independent company, was conclusive.

We were, however, expecting that just like with all roll-outs of new interfaces, problems would arise. We believed this would only involve very few occurrences. We know that new incidents would be reported once the platform was accessible to everyone. We couldn't anticipate these scenarios completely, since they are dependent on multiple factors specific to each player's equipment: from the internet connection quality to the power of the processor installed, as well as the operating system version, right down to how old the graphics card drivers are; not to mention resistance to change, which is inherent when adopting a new system that disrupts a years-old habit.

Actually, technical incidents – which some of you are facing at the moment – did arise, and our team is working flat out so the platform will be stable as soon as possible.

Some problems have already been fixed, but we agree that we need to intensify our efforts because user satisfaction isn't yet optimal.

You'll soon be able to read the actual changes made to the Launcher in a changelog available directly on the platform.

As regards the KrosmoNote announcement and VOD implementation, there's still a long way to go before it'll be up and running. The team developing the feature isn't the same as the one responsible for maintaining the platform. The team faced with this challenge is ready to take it up.

We're closely scrutinizing all malfunctions reported to us on the forums and via the Support team. We're really sorry for the difficulties some of you are experiencing, and we're doing everything we can to ensure things will be back to normal as soon as possible.