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Incorrect login details Your account is permanently banned Your account has been placed under a protective block for security reasons.
Please contact support. Your account has been deleted You have reached the limit of authorised attempts Your account name has been blacklisted This Ankama account is protected by the Authenticator.

Open the Authenticator application.
Select your account.
Select ''Unlock''.
You will have 30 seconds to retype your account information.

This feature is not available for you community This Ankama account is protected by the Ankama Shield. To link this Ankama account to a Steam account, please deactivate the Ankama Shield in your Ankama Account Management center. We strongly recommend that in place of the Shield you use the Ankama Authenticator as is compatible with Steam.

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