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Heroes not active after Steam Purchase?

By Soul-Potatoe - MEMBER - June 29, 2017, 11:38:11
AnkaTracker

HI all you lovely Wakfuians

I was wondering if anyone else has encountered this problem.
I have just bought the justice pack from steam store and I was looking forward to being able to play my multiple heroes on a single account.
To my surprise everything in the pakage works other than my Hero slots are not active.

I have sent a ticket to Ankama support However I beleive it is a simple issue that can be corrected by simply activating my hero slots.

My biggest problem is that My booster is wasting away while im waiting for this issue to be attend too. 

Is it really that difficult to activate my hero slots or is Ankama having me on?
 

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First Ankama intervention

Hello everyone,

We will have this checked with the team. We will come back to you as soon as we have more information.

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Score : 131

Also some more information for you guys at Ankama the booster displays that my hero slots are inactive if that helps any thing.

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Score : 154

Try to activate it here https://www.wakfu.com/en/codes

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Code has already been activated. so this wont work.

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That is how I activated the justice pack in the first place I will try it out.
 

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Score : 38

i have the same issue, thought i was the only one... what pack did you bought?

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Score : 131

I bought the Justice pack which one did you buy?
 

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It might be possible that you received the Adventure Booster by mistake since the boosters just had a revamp. The new boosters might not be supported by Steam. If so, then you should definitely demand booster days compensation for lost Hero time. 

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I have already sent in tickets and they have replied but i feel as if they are trying to dodge a bullet cause all they have to do is activate my 2 hero slots and all will be well.

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Hello everyone,

We will have this checked with the team. We will come back to you as soon as we have more information.

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Score : 1359

Isn't it the heroes bug for the new patch? If it is, log in every char in your account and restart client.

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Score : 131

Sadly not I could cope with having to do that process everytime I logged in but the matter is actualy to do with the bonuses the heroes on the booster are not active.

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Soul-Potatoe|2017-06-29 21:27:32
I bought the Justice pack which one did you buy?
 

Bought the same one. hope they get to this fast.
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Score : 131

Same here really eager to get my team started.

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Hello everyone,

Our Shop specialists are on top of this issue. We assure you that you will receive your missing Heroes service. Please give our team ample time while they fix the matter.

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Score : 465

If you've already sent a ticket, it should be fine. I had the same problem, they answered my ticket fast, the heroes are activated now.

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It's been two days for me. They replied though to my ticket, but still no action has been done. sad

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Yeah i had the same issue... saw the Dlc packs on wakfu site and then went to check on the steam to see if they are on discount.. Indeed they were bought anathar pack but the booster pack on steam doesnt offer God Booster like on wakfu site..it offers 3 months of Adventure pack sad

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Score : 131

Yeah maybe they should step up thier game before they offer things without delivering. Really starting to think that ankama has decided to go on holiday since this update. 
They most probably just left the support staff behind to deal with the consiquences poor guys I feel thier pain.
 

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Its Been 3 days Since this has been posted still no solution!! 
My Gawd you guys Please hurry this up
 

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Hi Soul-Potatoe,

Have you received your Booster pack? If you haven't, can you share with me your ticket number?

 

Soul-Potatoe|2017-07-01 12:03:27
Its Been 3 days Since this has been posted still no solution!! 
My Gawd you guys Please hurry this up
 


Hi Soul-P,

After discussing your issue with Support, they mention that they have received your ticket and that they would need some time to thorougly check your issue.
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Score : 131

Hi Flatops I beleive they have been discussing the matter over multiple cups of tea. I  also beleive I have offered up enough evidence that I this matter should be resolved by now. 
All im really asking for is the Service I paid for nothing more Nothing less. 

I.E. the Ability to use My heroes in game  I have attached Images giving proof that what I paid for is not there now It is the 6th day and no action has been taken.

 (T_T) 

A little disapointed really that something as simple as activating what I paid for has turned into a cataclysmic event.

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I would Like to Say Thank you Ankama even tho it took some time you guys made good on your deal. 
Thanks a ton to all who where involved and excuse my impatience please.

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