Hello Niclis,
Currently, the new webshop cannot detect how many Haven Bag slots a player already has (this is the same for Character Slots). For now, we advise players to buy them through the in-game shop or the launcher.
We apologize for the inconvenience and thank you for understanding.
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Ankama Trackers
[Noted] The Haven-Bag extra slot isn't available anymore in the shop since the shop update
By Niclis#7119 - MEMBER - January 22, 2023, 20:51:43
AnkaTracker
As the title says, when I go to the shop in the category of objects and storage Shop SS , the haven-bag slot isn't there anymore to be bought.
This happened after the shop update, just for your information, this issue was already in the in-game shop, but you used to be able to buy it from the shop, so it didn't matter a lot, but now, isn't available at all.
First Ankama intervention

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Hello Niclis,
Currently, the new webshop cannot detect how many Haven Bag slots a player already has (this is the same for Character Slots). For now, we advise players to buy them through the in-game shop or the launcher.
We apologize for the inconvenience and thank you for understanding.
neither in game shop nor laucnher allow us to buy
neither in game shop nor laucnher allow us to buy
Hello Sohae,
Thank you for reporting and we will investigate the problem.
We apologize for the inconvenience.
[Xai]
Hello again Sohae,
Kindly contact the Support team here as we need a few more details to help us in our investigation.
[Xai]