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Ankama Trackers

Not received PETRIFYING COSTUME

By SourDu#5723 - MEMBER - August 01, 2022, 14:36:41
AnkaTracker
Character name:Sour's
Date and time:
28 July 2022 15:48
Map: N/A
Server:
Rubilax
Bug description:Four days later, I still haven't received it.I didn't even see anyone wearing this costume in the game.
Reproducibility process: Many people bought this costume like me but didn't receive it.
Screenshots:N/A
Game logs:N/A



The administrator said last Thursday that he would conduct an investigation, but now there is no result.Some players even buy many times.

If you haven't received costume , please reply in this post.
3 0
First Ankama intervention

Hello everyone,

The Ogrines you used to buy the costume were returned to your account last August 2. We leave it to your discretion if you want to buy the costume again or use it for another item. If the refund didn't reflect, kindly contact our Support team here so they can investigate your transaction.

Thank you for understanding.

See message in context
Reactions 2
Score : 125

I bought it three times and didn't receive it. I only need one.

This is my purchase record。





No one cares about our problems.No one!!
1 0

Hello everyone,

The Ogrines you used to buy the costume were returned to your account last August 2. We leave it to your discretion if you want to buy the costume again or use it for another item. If the refund didn't reflect, kindly contact our Support team here so they can investigate your transaction.

Thank you for understanding.

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