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in-Game Ogrines shop won't load

By lisenok#6103 - MEMBER - October 05, 2021, 15:16:17
AnkaTracker

Hi there, for  I've had a problem with the In-Game Ogrines shop, it's stuck on permanently Loading (https://prnt.sc/uz45x3) and nothing shows up, can't click anything either. I've tried waiting as long as an hour, but to no avail.

would appreciate some help with this. Thanks!

Use Ubuntu 20.04.3 LTS 64bit. The problem with the steam version and the official launcher.

i used the Repair feature. The Ankama Launcher > Wakfu > Game Options > General > Repair.
and
uninstall/reinstall WAKFU.
Problem still exists.
 

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First Ankama intervention

Hello everyone,

Many thanks for you reports! Could you please submit an Assistance Request via our Ankama Support and provide the files "wakfu.log" & "application.log" please? It is important for us to learn more about the issue. 

Could you also try to remove your "lib" folder from the game files and make a "repair" from the Ankama Launcher? If the problem persists, your support ticket will be even more important to us.

We are sorry for this inconvenience and thank you for your collaboration.
[Koko]

See message in context
Reactions 16
Score : 19416

Same case here, happened since many many many updates ago.

Not using Steam nor the launcher here, manually installing the ZIP due to obsolete hardware and 32-bit OS. Impossible to access in-game, only available from site, which doesn't have access to the Conversion Stones section. Adding an alternative way to get them for Kamas from the site would be a nice quick-fix for many of us.

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Score : 129

In general, it makes no sense to donate. Have developers stopped supporting linux users?

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Score : 46

I have the same problem, the shop won't load, can't buy conversion stones and can't pay for my booster or anything, i use pop_os.

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Score : 129

Pop_os there is fork Ubuntubiggrin

Today I sent a technical report with logs to the technical service. Waiting for an answer. I will publish the solution here.

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Score : 1539

same here scince the last update  and using mac OS, please fix it , how come develope new stuffs that wont work for all the players ?
we all love the game but this interface is very important for both players and Ankama.


ty for all the good job , again please fix this .
best regards

fan
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Hello everyone,

Many thanks for you reports! Could you please submit an Assistance Request via our Ankama Support and provide the files "wakfu.log" & "application.log" please? It is important for us to learn more about the issue. 

Could you also try to remove your "lib" folder from the game files and make a "repair" from the Ankama Launcher? If the problem persists, your support ticket will be even more important to us.

We are sorry for this inconvenience and thank you for your collaboration.
[Koko]

Score : 129

It didn't work for ubuntu.

And you can also ask the developers to add a modified file to the steam version to make the overlay work.

What should be done:

- In Steam, in launch options of Wakfu I added LD_PRELOAD= %command% I believe this tells the launcher not to load the steam overlay library

- Then in the folder where the game is installed I modified the file name zaap-start.sh and added LD_PRELOAD=~/.steam/debian-installation/ubuntu12_64/gameoverlayrenderer.so just after mac_path=$([ $1 == "mac" ] && echo "Contents/Home/" || echo "")

This ~/.steam/debian-installation/ubuntu12_64/gameoverlayrenderer.so is the path where the steam library gameoverlayrenderer.so is installed in my pc.

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Score : 19416

I tried to open it today, and seems to work over here. Let's hope it lasts...

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Score : 129

lucky. What you system and game server?

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Score : 129

You are right the logs are talking about it.
Several variants came to my mind.
1) The store has multiple servers, which is silly but possible.
2) The store is made as a microservice and it has a IP address, which is probably blocked in my "dimicratic" country.

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Score : 46

Tried to read the log here is what it says:

ERROR 14:58:47,345 [OkHttp https://haapi.ankama.com/...] (bIW:43) - Error 404 while retrieving shop home: {"status":404,"message":"Unknown service '\\Wakfu\\Shop'"}
 WARN 14:58:47,345 [OkHttp https://haapi.ankama.com/...] (bMz:435) - Problème à la récupération du home du shop.
ERROR 14:58:47,536 [OkHttp https://haapi.ankama.com/...] (bIF:32) - Error 404 while retrieving Ogrins amount : {"status":404,"message":"Unknown service '\\Wakfu\\Money'"}
ERROR 14:58:47,546 [OkHttp https://haapi.ankama.com/...] (bIF:44) - Error 404 while retrieving Ogrins amount : {"status":404,"message":"Unknown service '\\Wakfu\\Money'"}
 INFO 14:58:47,547 [OkHttp https://haapi.ankama.com/...] (bMy:323) - WebSession : money init
ERROR 14:58:47,594 [OkHttp https://haapi.ankama.com/...] (bIW:43) - Error 404 while retrieving shop home: {"status":404,"message":"Unknown service '\\Wakfu\\Shop'"}
 WARN 14:58:47,595 [OkHttp https://haapi.ankama.com/...] (bMz:435) - Problème à la récupération du home du shop.
ERROR 14:58:47,598 [OkHttp https://haapi.ankama.com/...] (bIF:32) - Error 404 while retrieving Ogrins amount : {"status":404,"message":"Unknown service '\\Wakfu\\Money'"}
ERROR 14:58:47,601 [OkHttp https://haapi.ankama.com/...] (bIF:44) - Error 404 while retrieving Ogrins amount : {"status":404,"message":"Unknown service '\\Wakfu\\Money'"}

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Score : 129

I have a similar situation in log.

ERROR 00:33:58,325 [OkHttp https://haapi.ankama.com/...] (bIW:43) - Error 404 while retrieving shop home: {"status":404,"message":"Unknown service '\\Wakfu\\Shop'"}

 WARN 00:33:58,326 [OkHttp https://haapi.ankama.com/...] (bMz:435) - Problème à la récupération du home du shop.

 

2 0
Score : 399

well..seems the hotfix didnt fix any of the shop loader in-game .... i really dont know if is intentional but i ask again,
why Ankama is implementing and developing new assets and preformances in-game  and let obsolete some others for a % of playerbase ?game should work widely(with just maybe occasional performance that involves players  buy new computers) , this starts to feel odd and i have to ask something else , there is any plans to close the game ? would be matter of decency to clear this up and say it aloud istead of letting it die slowly with the worst comments in internet of the playerbase for the company that for years been doing awesome concept games.

please fix it theres many people with the problem theres the log ,this is not a computer per computer fix in-game is a programmer code issue we all need to be fix . 

thank you.

how can i spend 100 euros on conversion stones if the loader is broken? i dont want a computer log fix im not a programmer thats not my duty im a costumer thats all , lets see how long this will take .
 

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