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Shop Took My Money and Didn't give me my Orgrines

By VimoxTheShushu - MEMBER - September 17, 2020, 18:41:37
AnkaTracker

I spent money for Orgrines and didn't get them. The website had an error. I sent in a ticket but that was TWO WEEKS AGO! I don't understand why it is taking this long to fix this. I submitted proof of payment and everything. I missed the costume event because of this. I am submitting this because the person in charge of the ticket has not responded in over a WEEK now! No matter how much I respond for an update! I should not have to wait two weeks like this. Give me my Orgrines!

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First Ankama intervention

Hi VimoxTheShushu,

May we know your ticket number?

[Flatops]

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Hi VimoxTheShushu,

May we know your ticket number?

[Flatops]

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Score : 503

#2671134

I am not even asking for a refund, I just want what I paid for.

Still haven't gotten any response. This is really not cool. Like 2 weeks, going on 3 weeks to figure out one problem? I should not have to wait this long. I understand a week, but no more than that. 

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Hi VimoxTheShushu,

We've forwarded your concern to the Support team. Kindly check for their feedback on your ticket.

[Flatops]

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