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endless connecting

By Norlonn - MEMBER - February 19, 2020, 06:06:05
AnkaTracker

Dear Ankama-Team, 
I try to explain my problem shortly because my english is bad
It seems like my account has been blocked by the server remington. 
Would you mind help me to fix it please? Thanks. 
endless connecting

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First Ankama intervention

Hello Norlonn,

Can you give us more details about your problem. You will find a template here.

Otherwise, you can also contact support here with your logs.

Thank you!

See message in context
Reactions 10

Hello Norlonn,

Can you give us more details about your problem. You will find a template here.

Otherwise, you can also contact support here with your logs.

Thank you!

Reply
Score : 31

stays connecting on server before on character selecting screen.
choose phaeris is no problem.
and with my friend's account remington is also no problem.

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Score : 17

i've got the same problem.
just never ending connecting, and can't get the characters' information

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Score : 26

The same here, i can connect to Efrim, but not to Remington, i google it, and seems to be an old problem, i got disconnect today, since then a can't connect to Remington,  Loop Loading after select Remington, so, i can connect to efrim and play, but Remingt even display the character's.
account name: Gabriel-Xelor

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Score : 352

Same here! me and my friend were at Kelba Market. We decided to go to trool fair, we used Teleport to Almanx and got black screen.

We restarted, and ever since we can't reconnect.
Tried restarting PC/Launcher/Game, nothing works.

account name: ibabyxd or baby-xd (for admins)

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Score : 26

if someone can connect, let me know

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Score : 352

Try now, I've made a support ticket and they said it should be fixed. My issue was fixed for few minutes then friends asked me if I left "Guild". I was confused, pressed G and saw that it's showing i'm offline on Guild even though I was online. Tried restarting to fix this and now the bug is back.

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Score : 2

Same problem this morning impossible to reach the character selection screen and being stuck in the connecting screen after selecting the server Remington, also i should note that i can connect to the other servers i have this problem only with Remington.

Also tried other accounts and they work fine, restarted my router/pc/launcher a lot and problem still remain, it's just with this particular character/account if a staff member can help me i'll be grateful thanks.

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Hello, 

In order to be able to check the problem. Can you give us more detail? 

- Do you have any error messages?
- When exactly are you having the issue?
- Which server are you trying to login?


Also, please open a ticket to support with your logs

Thank you for your help smile!

Reply
Score : 2

Thanks for the reply and no no errors just the infinite loop of connecting, it was around 11AM today and the server is Remington, also just sent a ticket to the support waiting for a response . smile

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