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Steam Shushued Pack not working

By Scorp-Plant - MEMBER - January 27, 2019, 16:30:29
AnkaTracker

Ticket ID: #2298272
Hello, yesterday i bought a Shushued Pack from the steam library and the dlc was installed.
However, after logging in several times yesterday and today, i still didn't receive any booster or item.
I tried to see if there was a code or something to redeem but no, nothing like that.
Please fix this bug and give me the Shushued Pack i bought, i can provide more evidence if needed.
Thanks for your time.
*EDIT* I already contacted the support site, but didn't receive any answer.

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First Ankama intervention

Hi Scorp-Plant,

Thanks for the ticket number. For efficiency, I'll close this thread, please refer to this thread for updates.

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Reactions 3
Score : -18

have u tried the support site too? https://support.ankama.com/hc/en-us

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Score : 234

Yes I did, I forgot to mention that.

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Hi Scorp-Plant,

Thanks for the ticket number. For efficiency, I'll close this thread, please refer to this thread for updates.