Incorrect login details.Your account is permanently bannedYour account has been locked for security reasons. Contact Support.DeletedBrute forceYour IP address has been blocked. This may be because you're logging in on a public network and/or you're using a proxy/VPN.This Ankama account is protected by the Authenticator.
Open the Authenticator application.
Select your account.
Select ''Unlock.''
You will have 30 seconds to retype your account information.
This feature is not available for your community.This Ankama account is protected by Ankama Shield. To link this account, please deactivate Ankama Shield in your Ankama Account Management center. We highly recommend you activate the Ankama Authenticator, since it is compatible with Steam.Your Ankama account must be certified.This Ankama account is already linked to a Steam accountYou failed the anti-robot verification. Please try again.Your parent or legal guardian refused your registration. This account will be deleted within 15 days of registration.Login not allowed: your IP address is hidden.
Please see our FAQ for more information.
By Calcitra - MEMBER - February 17, 2017, 17:25:11
I logged on today after a long while of not playing (year and a half) and found that my characters were deleted.
I've recently changed my password, but still cannot change the fact that everything is gone.
If any staff could help me in any way to get back what was lost, then, please. I don't wish to start over from the beginning after all the time, work, and money that I have given to these characters. Reply
If you played on Phaeris back then, there was a migration where you had to fill out a form in April 2015: Click me. The form is no longer up, and you have to write to support now.
If you click your name to the top right, go to account management -> security -> suspicious connections you can check if there really was someone who had access to your account, or if it was something else.
You should create a ticket at support, and be precise in your wording. Bring some patience too
If you played on Phaeris back then, there was a migration where you had to fill out a form in April 2015: Click me. The form is no longer up, and you have to write to support now.
If you click your name to the top right, go to account management -> security -> suspicious connections you can check if there really was someone who had access to your account, or if it was something else.
You should create a ticket at support, and be precise in your wording. Bring some patience too
Don't post your account-details on the forums.
Good luck!
Thank you, I'll be sure to make a support plea in order to have this done.