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Can't buy ogrines

By Tebianco November 13, 2013, 01:04:53
Reactions 119
also me i cannot purchase orgrines.
me neither...
Same here sad 
Hello. I'm having the same trouble when buying ogrines. I haven't played Wakfu for a while now and I wanted to come back. I am from Portugal and when ever I try to buy ogrines won't let me. I tryed to buy trough all my accounts and no sucess.
Same here, sent a ticket a week ago and got no answer. Would be nice having someone explaining what's going on.
Sent a ticket, KQH-213608, with dated screenshots.

I urge everyone having this problem to also send tickets with screenshots.

Like I said before, I'm going to need ogrines in the future, for a Scroll of Absolution and possibly for one or two Multimen.

By not fixing this problem, the one that has more to lose is Ankama itself, less money entering their coffers.
Having this very issue as well, attempting to use payment methods that have worked me for over a year and a half. I can only get so far as selecting the payment method, but I can't actually start the transaction (Clicking the Ogrine package I want to buy just refreshes the page)

Ankama is making a truly supernatural effort to prevent me to give them my money.

EDIT: If it's of any help, support ticket number is OMB-628337
I would like to know when will this problem be solved. It's been a while since I personally can't buy ogrines. With the comming update I'd like to buy one or two multimen, but is this problem continues It won't be possible. Besides I'm trying to return to Wakfu and I canno't even Subb.
I am having the same problems too.

I have never seen a company literally turn money away and do nothing about it. Not gonna bother making a ticket since from what I have read on this thread that looks like a waste of time.

I'm an impulsive buyer and now I have time to sit back and think about it I am kind of glad I couldn't get any ogrines! The urge has gone... Feel sorry for all you who really want to subscribe and buy Multimen though.

My 2 cents.
Still waiting for this to get fixed...
Same happening here, I cant buy ogrines from any form of payment neither in the Uk or Pt community, as mention above by other players it just refreshes the page.

Looking forward for a solution by the Ankama Team or any other forms of bypassing this issue.
I got the same.

I just messaged Sabi too, hope for some help soon.
we're still waiting for an answer SABI smile 
Hi there,

To those of you that are in Spanish speaking and Portuguese speaking countries, you should be able to purchase your Ogrines by visiting wakfu.com/es.

The reason behind this is that we recently created a regional team dedicated to Spanish and Portuguese speaking countries (ES news, PT news). This team will ensure better coverage of the countries that are part of this territory, and may apply different pricing compared to us.

We will try to find a more transparent solution that would allow you to purchase your Ogrines on the EN website, but until then, you should be able to do so on the ES one.

Thank you for your understanding.
Thank you very much Troyle.

The ES site works, it's time for me to buy some paysafecards.
Troyle|2013-12-11 11:27:51Hi there,

To those of you that are in Spanish speaking and Portuguese speaking countries, you should be able to purchase your Ogrines by visiting wakfu.com/es.

The reason behind this is that we recently created a regional team dedicated to Spanish and Portuguese speaking countries (ES news, PT news). This team will ensure better coverage of the countries that are part of this territory, and may apply different pricing compared to us.

We will try to find a more transparent solution that would allow you to purchase your Ogrines on the EN website, but until then, you should be able to do so on the ES one.

Thank you for your understanding.
I still cannot buy ogrines.

Wakfu ES site: I choose payment method I click over the amount of ogrines I want, it refreshes.
Dofus PT and ES site: Same thing happens
Hmm interestingly enough if I select the most expensive amount of 47.000 Ogrines it proceeds to the next step but any amount lower than that simply just keeps refreshing. Am I the only one that has that?

Works with any payment method too as far as i can tell.
yep... it only refresh the page = /
I can't buy the 3k ogrine pack since there are no payment options available! I'm in the US.
Getting the same problem in the UK too.

EDIT: Success!!
I managed to subscribe for 1month using chrome browser instead of firefox. hope it helps for someone else too.
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