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[TEMPORARY FIX]"There's a problem with the Update Server." SEND HELP ASKJDASD

By aoibasaka - MEMBER - October 08, 2013, 20:18:22
Reactions 146

Hi guys,

It looks like you should all now be able to continue to download from the update server and therefore login in the game in no time.

Please continue to let us know if you are still unable to do so.

I also recommend to simply do a fresh install and make sure you do restart your computer before installing WAKFU again and everything should now run smoothly for you. smile 

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Score : 6
Sabi|2013-10-09 01:23:24
Hi guys,

It looks like you should all now be able to continue to download from the update server and therefore login in the game in no time.

Please continue to let us know if you are still unable to do so.

I also recommend to simply do a fresh install and make sure you do restart your computer before installing WAKFU again and everything should now run smoothly for you. smile

I can not log into the game. Well, after I click the "play" the launcher closes and the game does not open. Therefore I would like to how to proceed. Thank you.
Ah! It is worth mentioning that the game is completely updated.
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Score : 12959

Did a reinstall and now it works thank you sabi! I won't forget ^^

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Score : 7
MarcosPsi|2013-10-09 01:35:41
Sabi|2013-10-09 01:23:24
Hi guys,

It looks like you should all now be able to continue to download from the update server and therefore login in the game in no time.

Please continue to let us know if you are still unable to do so.

I also recommend to simply do a fresh install and make sure you do restart your computer before installing WAKFU again and everything should now run smoothly for you. smile

I can not log into the game. Well, after I click the "play" the launcher closes and the game does not open. Therefore I would like to how to proceed. Thank you.
Ah! It is worth mentioning that the game is completely updated.
I'm having the same problem as MarcosPsi. :\
When I click play, absolutely nothing happens, however.
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Score : 330

There is another way to fix that problem, without reinstalling all the game again, from 0? My internet is too slow and i was hoping i would play Wakfu today...

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For those who have been able to download and update both the updater and the game client but still cannot play, I would like to ask you to share the following with us:

We will need for you to reply with your "updater_log file" which can be found in your Wakfu folder under the "logs" sub-folder.

Thank you. smile 

Reply
Score : 330

How do i annex the file?

EDIT:I can't reply what is inside the file, says that the post is too large

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Score : 18

Where is this fix button the tickets keep telling you to click? I can't find it anywhere :l

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Score : 330

The Wakfu launcher should have a fix button or you, the staff, should provide a manual patch. I will not delete all my game and reinstal again from the start...

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Score : 53
Sabi|2013-10-09 02:00:35
For those who have been able to download and update both the updater and the game client but still cannot play, I would like to ask you to share the following with us:

We will need for you to reply with your "updater_log file" which can be found in your Wakfu folder under the "logs" sub-folder.

Thank you. smile
This is basically what happens (copied from updater_log file):

DEBUG [2013-Oct-08 19:08:27](UpdateManager.cpp:402) Nombre de composants : 19INFO [2013-Oct-08 19:08:27](UpdateManager.cpp:483) No patch to apply. Potential version would be just fineINFO [2013-Oct-08 19:08:27](UpdateManager.cpp:503) Components versions match. Final game version should be '1.28.100654'DEBUG [2013-Oct-08 19:08:27](Core.cpp:415) Composants a mettre a jour : 0DEBUG [2013-Oct-08 19:08:27](Core.cpp:321) L'updater n'a pas a etre mis-a-jourDEBUG [2013-Oct-08 19:08:27](Core.cpp:343) On vide le repertoire temporaireINFO [2013-Oct-08 19:08:27](Core.cpp:349) Mises a jour terminees, le jeu est a jourINFO [2013-Oct-08 19:08:27](NetDownloader.cpp:338) Downloading Click here [2013-Oct-08 19:08:27](NetDownloader.cpp:72) User Agent: UpLauncher/2.17.2748 ( Windows NT 6.1 )INFO [2013-Oct-08 19:08:27](NetDownloader.cpp:392) Download response 200INFO [2013-Oct-08 19:08:27](NetDownloader.cpp:373) Crc du download de Click here : 1998631396lINFO [2013-Oct-08 19:08:27](NetDownloader.cpp:392) Download response 200INFO [2013-Oct-08 19:08:27](NetDownloader.cpp:373) Crc du download de Click here : 4294453980lDEBUG [2013-Oct-08 19:08:34](GenericSkinnedWindow.cpp:489) OnSelectCommunity: {Community na (lang=en)}INFO [2013-Oct-08 19:08:34](Core.cpp:871) Checking for lang component enINFO [2013-Oct-08 19:08:34](RSSHelper.cpp:44) RSSHelper news thread interruptedTRACE [2013-Oct-08 19:08:34](Core.cpp:875) Checking component base for lang enDEBUG [2013-Oct-08 19:08:34](RSSHelper.cpp:34) Destructeur RSSHelperTRACE [2013-Oct-08 19:08:34](Core.cpp:877) already enabledTRACE [2013-Oct-08 19:08:34](Core.cpp:875) Checking component full for lang enTRACE [2013-Oct-08 19:08:34](Core.cpp:875) Checking component full_linux_amd64 for lang enTRACE [2013-Oct-08 19:08:34](Core.cpp:875) Checking component full_linux_x86 for lang enTRACE [2013-Oct-08 19:08:34](Core.cpp:875) Checking component full_macosx_amd64 for lang enTRACE [2013-Oct-08 19:08:34](Core.cpp:875) Checking component full_win32_amd64 for lang enTRACE [2013-Oct-08 19:08:34](Core.cpp:875) Checking component full_win32_x86 for lang enTRACE [2013-Oct-08 19:08:34](Core.cpp:875) Checking component jre_win32_amd64 for lang enTRACE [2013-Oct-08 19:08:34](Core.cpp:875) Checking component jre_win32_x86 for lang enTRACE [2013-Oct-08 19:08:34](Core.cpp:875) Checking component jre_windows for lang enTRACE [2013-Oct-08 19:08:34](Core.cpp:877) already enabledTRACE [2013-Oct-08 19:08:34](Core.cpp:875) Checking component linux_amd64 for lang enTRACE [2013-Oct-08 19:08:34](Core.cpp:875) Checking component linux_x86 for lang enTRACE [2013-Oct-08 19:08:34](Core.cpp:875) Checking component macosx_amd64 for lang enTRACE [2013-Oct-08 19:08:34](Core.cpp:875) Checking component natives_linux for lang enTRACE [2013-Oct-08 19:08:34](Core.cpp:877) already enabledTRACE [2013-Oct-08 19:08:34](Core.cpp:875) Checking component natives_mac for lang enTRACE [2013-Oct-08 19:08:34](Core.cpp:877) already enabledTRACE [2013-Oct-08 19:08:34](Core.cpp:875) Checking component natives_windows for lang enINFO [2013-Oct-08 19:08:34](RSSHelper.cpp:65) Telechargement des news a l'adresse Click here [2013-Oct-08 19:08:34](Core.cpp:877) already enabledINFO [2013-Oct-08 19:08:34](NetDownloader.cpp:338) Downloading Click here [2013-Oct-08 19:08:34](Core.cpp:875) Checking component transition_conf for lang enERROR [2013-Oct-08 19:08:34](NetDownloader.cpp:72) User Agent: UpLauncher/2.17.2748 ( Windows NT 6.1 )TRACE [2013-Oct-08 19:08:34](Core.cpp:877) already enabledTRACE [2013-Oct-08 19:08:34](Core.cpp:875) Checking component win32_amd64 for lang enTRACE [2013-Oct-08 19:08:34](Core.cpp:875) Checking component win32_x86 for lang enINFO [2013-Oct-08 19:08:34](Core.cpp:897) Starting new updateINFO [2013-Oct-08 19:08:34](UpdateManager.cpp:312) Looking available patches for Components lowest version '1.28.100654'INFO [2013-Oct-08 19:08:34](NetDownloader.cpp:338) Downloading Click here [2013-Oct-08 19:08:34](NetDownloader.cpp:72) User Agent: UpLauncher/2.17.2748 ( Windows NT 6.1 )INFO [2013-Oct-08 19:08:35](NetDownloader.cpp:392) Download response 200INFO [2013-Oct-08 19:08:35](NetDownloader.cpp:373) Crc du download de Click here : 4075105120lWARN [2013-Oct-08 19:08:35](PatchDefinitionXmlHelpers.h:71) Node 'component' has no attribute 'condition'WARN [2013-Oct-08 19:08:35](PatchDefinitionXmlHelpers.h:71) Node 'component' has no attribute 'condition'WARN [2013-Oct-08 19:08:35](PatchDefinitionXmlHelpers.h:71) Node 'component' has no attribute 'condition'WARN [2013-Oct-08 19:08:35](PatchDefinitionXmlHelpers.h:71) Node 'component' has no attribute 'condition'WARN [2013-Oct-08 19:08:35](PatchDefinitionXmlHelpers.h:71) Node 'component' has no attribute 'condition'WARN [2013-Oct-08 19:08:35](PatchDefinitionXmlHelpers.h:71) Node 'component' has no attribute 'condition'WARN [2013-Oct-08 19:08:35](PatchDefinitionXmlHelpers.h:71) Node 'component' has no attribute 'condition'WARN [2013-Oct-08 19:08:35](PatchDefinitionXmlHelpers.h:71) Node 'component' has no attribute 'condition'WARN [2013-Oct-08 19:08:35](PatchDefinitionXmlHelpers.h:71) Node 'component' has no attribute 'condition'WARN [2013-Oct-08 19:08:35](PatchDefinitionXmlHelpers.h:71) Node 'component' has no attribute 'condition'WARN [2013-Oct-08 19:08:35](PatchDefinitionXmlHelpers.h:71) Node 'component' has no attribute 'condition'WARN [2013-Oct-08 19:08:35](PatchDefinitionXmlHelpers.h:71) Node 'component' has no attribute 'condition'WARN [2013-Oct-08 19:08:35](PatchDefinitionXmlHelpers.h:71) Node 'component' has no attribute 'condition'WARN [2013-Oct-08 19:08:35](PatchDefinitionXmlHelpers.h:71) Node 'component' has no attribute 'condition'WARN [2013-Oct-08 19:08:35](PatchDefinitionXmlHelpers.h:71) Node 'component' has no attribute 'condition'WARN [2013-Oct-08 19:08:35](PatchDefinitionXmlHelpers.h:71) Node 'component' has no attribute 'condition'WARN [2013-Oct-08 19:08:35](PatchDefinitionXmlHelpers.h:71) Node 'component' has no attribute 'condition'WARN [2013-Oct-08 19:08:35](PatchDefinitionXmlHelpers.h:71) Node 'component' has no attribute 'condition'WARN [2013-Oct-08 19:08:35](PatchDefinitionXmlHelpers.h:71) Node 'component' has no attribute 'condition'DEBUG [2013-Oct-08 19:08:35](UpdateManager.cpp:402) Nombre de composants : 19INFO [2013-Oct-08 19:08:35](UpdateManager.cpp:483) No patch to apply. Potential version would be just fineINFO [2013-Oct-08 19:08:35](UpdateManager.cpp:503) Components versions match. Final game version should be '1.28.100654'DEBUG [2013-Oct-08 19:08:35](Core.cpp:415) Composants a mettre a jour : 0DEBUG [2013-Oct-08 19:08:35](Core.cpp:321) L'updater n'a pas a etre mis-a-jourDEBUG [2013-Oct-08 19:08:35](Core.cpp:343) On vide le repertoire temporaireINFO [2013-Oct-08 19:08:35](Core.cpp:349) Mises a jour terminees, le jeu est a jourINFO [2013-Oct-08 19:08:35](NetDownloader.cpp:338) Downloading Click here [2013-Oct-08 19:08:35](NetDownloader.cpp:72) User Agent: UpLauncher/2.17.2748 ( Windows NT 6.1 )DEBUG [2013-Oct-08 19:08:35](GenericSkinnedWindow.cpp:274) Bouton Play cliqueDEBUG [2013-Oct-08 19:08:35](GenericSkinnedWindow.cpp:282) Moment du clic 2013-Oct-09 00:08:35 - Prochain lancement possible a 2013-Oct-09 00:08:25DEBUG [2013-Oct-08 19:08:35](GenericSkinnedWindow.cpp:286) Lancement du jeuINFO [2013-Oct-08 19:08:35](NetDownloader.cpp:392) Download response 200INFO [2013-Oct-08 19:08:35](NetDownloader.cpp:373) Crc du download de Click here : 4294453980lINFO [2013-Oct-08 19:08:35](AbstractGameManager.cpp:40) Starting Wakfu.exe -Len -CnaDEBUG [2013-Oct-08 19:08:35](GenericSkinnedWindow.cpp:334) Miniaturisation de la fenetreDEBUG [2013-Oct-08 19:08:35](wxUICore.cpp:148) On vient de changer la fenetre d'etatERROR [2013-Oct-08 19:08:35](ProcessManager.cpp:137) Valeur de retour de l'executable Wakfu.exe : 1DEBUG [2013-Oct-08 19:08:35](wxUICore.cpp:172) On force la fermeture de la fenetre principaleDEBUG [2013-Oct-08 19:08:35](GenericSkinnedWindow.cpp:467) Envoie d'une commande de fermeture au wxCoreDEBUG [2013-Oct-08 19:08:35](GenericSkinnedWindow.cpp:475) ForceDEBUG [2013-Oct-08 19:08:35](wxUICore.cpp:122) la fenetre principale va etre detruite immediatementDEBUG [2013-Oct-08 19:08:35](wxUICore.cpp:129) On signale au core qu'il n'y a plus d'UI a qui envoyer d'eventTRACE [2013-Oct-08 19:08:35](Core.cpp:834) Reference vers l'UI supprimeeDEBUG [2013-Oct-08 19:08:35](SysTrayIcon.cpp:48) Destructeur du SysTrayIconDEBUG [2013-Oct-08 19:08:36](wxUICore.cpp:71) Destruction du wxUICoreDEBUG [2013-Oct-08 19:08:36](wxUICore.cpp:76) CleanUp specialement sur windows et linuxDEBUG [2013-Oct-08 19:08:36](wxUICore.cpp:108) Ici, UI Fermee, instance de wxUICore detruite !!!!!DEBUG [2013-Oct-08 19:08:36](Core.cpp:773) Event recu : UI fermee. On stoppe les DLINFO [2013-Oct-08 19:08:36](Core.cpp:814) Free System MutexINFO [2013-Oct-08 19:08:36](Core.cpp:233) Core's Event Loop ends !!!!!!!!!!!!INFO [2013-Oct-08 19:08:36](UpdateManager.cpp:859) Stopping all update processesWARN [2013-Oct-08 19:08:36](UpdateManager.cpp:872) Update process for component 'base' non joinableWARN [2013-Oct-08 19:08:36](UpdateManager.cpp:872) Update process for component 'full' non joinableWARN [2013-Oct-08 19:08:36](UpdateManager.cpp:872) Update process for component 'full_linux_amd64' non joinableWARN [2013-Oct-08 19:08:36](UpdateManager.cpp:872) Update process for component 'full_linux_x86' non joinableWARN [2013-Oct-08 19:08:36](UpdateManager.cpp:872) Update process for component 'full_macosx_amd64' non joinableWARN [2013-Oct-08 19:08:36](UpdateManager.cpp:872) Update process for component 'full_win32_amd64' non joinableWARN [2013-Oct-08 19:08:36](UpdateManager.cpp:872) Update process for component 'full_win32_x86' non joinableWARN [2013-Oct-08 19:08:36](UpdateManager.cpp:872) Update process for component 'jre_win32_amd64' non joinableWARN [2013-Oct-08 19:08:36](UpdateManager.cpp:872) Update process for component 'jre_win32_x86' non joinableWARN [2013-Oct-08 19:08:36](UpdateManager.cpp:872) Update process for component 'jre_windows' non joinableWARN [2013-Oct-08 19:08:36](UpdateManager.cpp:872) Update process for component 'linux_amd64' non joinableWARN [2013-Oct-08 19:08:36](UpdateManager.cpp:872) Update process for component 'linux_x86' non joinableWARN [2013-Oct-08 19:08:36](UpdateManager.cpp:872) Update process for component 'macosx_amd64' non joinableWARN [2013-Oct-08 19:08:36](UpdateManager.cpp:872) Update process for component 'natives_linux' non joinableWARN [2013-Oct-08 19:08:36](UpdateManager.cpp:872) Update process for component 'natives_mac' non joinableWARN [2013-Oct-08 19:08:36](UpdateManager.cpp:872) Update process for component 'natives_windows' non joinableWARN [2013-Oct-08 19:08:36](UpdateManager.cpp:872) Update process for component 'transition_conf' non joinableWARN [2013-Oct-08 19:08:36](UpdateManager.cpp:872) Update process for component 'win32_amd64' non joinableWARN [2013-Oct-08 19:08:36](UpdateManager.cpp:872) Update process for component 'win32_x86' non joinableERROR [2013-Oct-08 19:08:38](RSSHelper.cpp:46) Unable to interrupt RSSHelper news thread in time
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Score : 1561

When I launch from uplauncher the game crashes after hitting play with no error message.

When i try and launch wakfu from the exe i get the error:

Wakfu.exe - Entry Point Not Fond: The procedure entry point [email protected] could not be located in the dynamic link library jvm.dll


after renaming the wakfu\jre\ folder wakfu\jre_OLD it launched fine. was able to connect.
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Score : 2
BrainIsAjar|2013-10-09 02:25:36
When I launch from uplauncher the game crashes after hitting play with no error message.

When i try and launch wakfu from the exe i get the error:
Wakfu.exe - Entry Point Not Fond: The procedure entry point [email protected] could not be located in the dynamic link library jvm.dll


after renaming the wakfu\jre\ folder wakfu\jre_OLD it launched fine. was able to connect.

I hat the exact same problem and doing that solved it for me - there are actually some odd graphical glitches on loading screens but as far as I can tell the game is functioning in a playable capacity. I'm certainly not naked.
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Score : 6
Sabi|2013-10-09 02:00:35
For those who have been able to download and update both the updater and the game client but still cannot play, I would like to ask you to share the following with us:

We will need for you to reply with your "updater_log file" which can be found in your Wakfu folder under the "logs" sub-folder.

Thank you. smile


Show:
The error sent is :Your post is too large.

I post in 4shared the file:

Click here 
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Score : 25024
IvanSouza|2013-10-08 23:41:20
Gonna post again the Solution that worked for me:

1 - Go you your WAKFU game folder

2 - Create a folder named Backup (or whatever you wanna call it)

3 - Drag the JRE folder into the Backup

4 - Start the game using Wakfu.exe
That worked for me, without need to reinstall anything.
0 0
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Score : 6
Kikuihimonji|2013-10-09 02:49:34
IvanSouza|2013-10-08 23:41:20
Gonna post again the Solution that worked for me:

1 - Go you your WAKFU game folder

2 - Create a folder named Backup (or whatever you wanna call it)

3 - Drag the JRE folder into the Backup

4 - Start the game using Wakfu.exe
That worked for me, without need to reinstall anything.

This also worked for me!I had all the bugs reported in this forum for that last update.I hope that doing so does not interfere with gameplay.laugh 
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Score : 829

Well this is fantastic. The stars align for a perfect evening in which I can relax and play Wakfu, and then all these problems. I mean, the biggest solution is moving the JRE file, which I can't even find. Ankama, please hurry up and fix this. I hate messing with files too much!

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Score : 66

Yeah, while your're trying to fix this problem, feel free to fix the problem that many people are having not being able to renew their subs....

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Score : 126

after update



IvanSouza|2013-10-08 23:41:20
Gonna post again the Solution that worked for me:

1 - Go you your WAKFU game folder

2 - Create a folder named Backup (or whatever you wanna call it)

3 - Drag the JRE folder into the Backup

4 - Start the game using Wakfu.exe
after use this solution

what should i do??????
my OS is win 7 X64 and update java program to java 7 in computer
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Score : 1561

update to 7.4?

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Score : 7065

So first I got the error everyone else on the thread was getting.

THEN

I ran the client and it started patching and NOW I am getting this.

Mind you I have a highly capable Nvidia Radeon switchable graphics card and this is the first time I am ever seeing this problem with wakfu or any game.



Anyone else getting this?

@SABI

When i try to post my Wakfu log file it says post too long
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