FR EN ES PT
Browse forums 
Ankama Trackers

Unable to Install Ankama Launcher

By -WayleiWie-#6217 - MEMBER - December 23, 2019, 03:50:52

Unable to Install Ankama Launcher, after I launch the Launcher setup.exe it starts downloading package.7z, stops halfway through, says "Your internet connection seems to be unavailable. Reconnect and try again"
I have to admit that everything's fine, except for that - tried it out on 2 different laptops and I still get the same issue. What have you created, if it simply can't install itself? How to fix it?

2 0
First Ankama intervention

Hello -WayleiWie-, 

The problem could be caused by the anti-virus. You can try to add WAKFU to the exceptions in the settings.

If you still have this issue, please do not hesitate the support.

See message in context
Reactions 2

Hello -WayleiWie-, 

The problem could be caused by the anti-virus. You can try to add WAKFU to the exceptions in the settings.

If you still have this issue, please do not hesitate the support.

Score : 16

This fixed it for me, it was posted by one of the dofus moderators
Hello, 
Sorry you are having problems with the Ankama Launcher.
Have you tried changing your Internet protocol to TLS 1.2 (Control Panel/Internet Options/Advanced Tab/Security section: "USE TLS 1.2")? 
 

1 0