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Ankama Trackers
Pinned

Item Loss as of Update 1.64

By [Ankama]WAKFU - ADMINISTRATOR - July 30, 2019, 11:45:22
DevTracker AnkaTracker

Hello everyone,

Our team detected an issue affecting certain inventories that could, under certain conditions, lead to a loss of items.

If you have noticed some of your items missing after Update 1.64, kindly fill up this form to help us in our investigation. 

  • Forum name:
  • Character name:
  • Server:
  • Date and time of loss:
  • Name of Bag 1:
  • Name of Bag 2:
  • Name of Bag 3:
  • Name of Craft Bag 1:
  • Name of Craft Bag 2:
  • Missing items (please use commas):
  • What actions were you doing before the loss:
  • Map at the time of the loss:
  • Were you using Heroes at the time of the loss:
  • Any other information you may find useful:


If you have more than one character affected by this issue, please write a new post for that character.

Thank you for your help!
Reply
First Ankama intervention

Replying to Ash--nogrard

Hi Ash--nogrard,

Can you provide us more information please by filling up the form

  • Forum name:
  • Character name:
  • Server:
  • Date and time of loss:
  • Name of Bag 1:
  • Name of Bag 2:
  • Name of Bag 3:
  • Name of Craft Bag 1:
  • Name of Craft Bag 2:
  • Missing items (please use commas):
  • What actions were you doing before the loss:
  • Map at the time of the loss:
  • Were you using Heroes at the time of the loss:
  • Any other information you may find useful:


Thank you!
See message in context
Reactions 13
Score : 116
  • Forum name: Mind--
  • Character name: Portal Delivery System
  • Server: Remington
  • Date and time of loss: 07.07.19 around 13:20 server time
  • Name of Bag 1: White sadida bag
  • Name of Bag 2: White sadida bag
  • Name of Bag 3: White sadida bag
  • Name of Craft Bag 1: Abyssal enchantment box
  • Name of Craft Bag 2: Component basket
  • Missing items (please use commas): Souper-glou of all sorts
  • What actions were you doing before the loss: Probably just sorting my inventory and then clicked 'Sort bag contents' of Component basket.
  • Map at the time of the loss: Probably Trool fair zaap.
  • Were you using Heroes at the time of the loss: Yes
  • Any other information you may find useful: I might have changed some characters classes/names between now and then. Deleted the component basket since then.


  • Forum name: Mind--
  • Character name: Api hunting
  • Server: Remington
  • Date and time of loss: 07.07.19 around 13:20 server time
  • Name of Bag 1: White sadida bag
  • Name of Bag 2: Cawwottote
  • Name of Bag 3: Cawwottote
  • Name of Craft Bag 1: Littlest pet shed
  • Name of Craft Bag 2: Component basket
  • Missing items (please use commas): Souper-glou of all sorts
  • What actions were you doing before the loss: Probably just sorting my inventory and then clicked 'Sort bag contents' of Component basket.
  • Map at the time of the loss: Probably Trool fair zaap.
  • Were you using Heroes at the time of the loss: Yes
  • Any other information you may find useful: I might have changed some characters classes/names between now and then. Deleted the component basket since then.


  • Forum name: Mind--
  • Character name: Empty chest
  • Server: Remington
  • Date and time of loss: 07.07.19 around 13:20 server time
  • Name of Bag 1: Cawwottote
  • Name of Bag 2: Cawwottote
  • Name of Bag 3: Cawwottote
  • Name of Craft Bag 1: Component basket
  • Name of Craft Bag 2: (Empty)
  • Missing items (please use commas): Souper-glou of all sorts
  • What actions were you doing before the loss: Probably just sorting my inventory and then clicked 'Sort bag contents' of Component basket.
  • Map at the time of the loss: Probably Trool fair zaap.
  • Were you using Heroes at the time of the loss: Yes
  • Any other information you may find useful: I might have changed some characters classes/names between now and then. Deleted the component basket since then.
0 0
Reply
Score : 26
  • Forum name: Soul-
  • Character name: Pandalucia
  • Server: Remington
  • Date and time of loss: 07.07.19 around 13:20 server time
  • Name of Bag 1: Cawwottote
  • Name of Bag 2: White sadida bag
  • Name of Bag 3: White sadida bag
  • Name of Craft Bag 1: Abyssal enchantment box
  • Name of Craft Bag 2: Component basket
  • Missing items (please use commas): Souper-glou of all sorts
  • What actions were you doing before the loss: Probably just sorting my inventory and then clicked 'Sort bag contents' of Component basket.
  • Map at the time of the loss: Probably Trool fair zaap.
  • Were you using Heroes at the time of the loss: Yes
  • Any other information you may find useful: I might have changed some characters classes/names between now and then. Deleted the component basket since then.


  • Forum name: Soul-
  • Character name: Enimorph
  • Server: Remington
  • Date and time of loss: 07.07.19 around 13:20 server time
  • Name of Bag 1: Cawwottote
  • Name of Bag 2: Cawwottote
  • Name of Bag 3: Cawwottote
  • Name of Craft Bag 1: Component basket
  • Name of Craft Bag 2: (Empty)
  • Missing items (please use commas): Souper-glou of all sorts
  • What actions were you doing before the loss: Probably just sorting my inventory and then clicked 'Sort bag contents' of Component basket.
  • Map at the time of the loss: Probably Trool fair zaap.
  • Were you using Heroes at the time of the loss: Yes
  • Any other information you may find useful: I might have changed some characters classes/names between now and then. Deleted the component basket since then.


  • Forum name: Soul-
  • Character name: Doll industry
  • Server: Remington
  • Date and time of loss: 07.07.19 around 13:20 server time
  • Name of Bag 1: Cawwottote
  • Name of Bag 2: Cawwottote
  • Name of Bag 3: Cawwottote
  • Name of Craft Bag 1: Littlest pet shed
  • Name of Craft Bag 2: Component basket
  • Missing items (please use commas): Souper-glou of all sorts
  • What actions were you doing before the loss: Probably just sorting my inventory and then clicked 'Sort bag contents' of Component basket.
  • Map at the time of the loss: Probably Trool fair zaap.
  • Were you using Heroes at the time of the loss: Yes
  • Any other information you may find useful: I might have changed some characters classes/names between now and then. Deleted the component basket since then.
0 0
Reply
Score : 20
  • Forum name: Shakma66
  • Character name: Death Knell
  • Server: Remington
  • Date and time of loss: date either 11. 07. or 12.07.2019, time 14:00-18:00
  • Name of Bag 1: Cawwottote
  • Name of Bag 2: Cawwottote
  • Name of Bag 3: Cawwottote
  • Name of Craft Bag 1: Abyssal Trapper Box
  • Name of Craft Bag 2: Component Basket
  • Missing items (please use commas): Eternal Souper-Glou (at least 6k), Mystical Souper-Glou (at least 6k), Exquisite Souper-Glou (at least 4k), Refined Souper-Glou (at least... alot), and Glou of other qualities (don't have a photographic memory sorry)
  • What actions were you doing before the loss: I was trading for Imperfect Super-Glou, which didn't show up in any of my bags and used the old "sort" trick in my Component basket to make it visible (which worked prior to patch to make items that went "invisible" visible again)
  • Map at the time of the loss: probably Ecaflipus
  • Were you using Heroes at the time of the loss: Good question, next question... think no?!
  • [*]Any other information you may find useful: ¯\_(ツ)_/¯

    mercy beaucoup for any recompensation + bugfix in advance
0 0
Reply
Score : 1

forum name - high intercorse
character name - Blood Magic
server - remington
time of loss - 07/30/2019 
missing item white sadida bag

0 0
Reply
Score : 3849
  • Forum name: Drakenite234
  • Character name: Drakenite
  • Server: Remington
  • Date and time of loss: Singapore time, 31 July 2019, roughly 4:10 a.m.
  • Name of Bag 1: Cawwottote
  • Name of Bag 2: Cawwottote
  • Name of Bag 3: Dark Hurl Bag
  • Name of Craft Bag 1: Abyssal Miner Box
  • Name of Craft Bag 2: Component Basket
  • Missing items (please use commas): All my Souper-Glous in component basket are missing
  • What actions were you doing before the loss: I sorted my component basket which had souper-glous inside
  • Map at the time of the loss: Bonta capital, inside haven bag
  • Were you using Heroes at the time of the loss: No
  • Any other information you may find useful: I can no longer put any souper-glous into component basket like before. And I have removed the component basket ever since all my souper-glous went missing after sorting, and replaced it with a different craft bag. Please return me all my souper-glous, thanks
0 0
Reply
Score : 373

 

  • Forum name: N3tRunn3r
  • Character name: Netex
  • Server: Remington
  • Date and time of loss: After major update and major change to the Enchantment
  • Name of Bag 1: Not a bag but the Consumable Display Window
  • Name of Bag 2: Not a bag but the Consumable Display Window
  • Name of Bag 3: ~
  • Name of Craft Bag 1: ~
  • Name of Craft Bag 2: ~
  • Missing items (please use commas): Various Baker/Chef Recipes, total worth more than 400k Kamas
  • What actions were you doing before the loss: Updated Wakfu @ Steam to major Enchantment Change
  • Map at the time of the loss: Haven Bag
  • Were you using Heroes at the time of the loss: No
  • Any other information you may find useful: Various Baker/Chef Receipes are still put on Market, though I have lost about 40 of such Receipes within my Haven Bag / Consumable Display Windows
0 0
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Score : 25
  • Forum name: theotherpickle
  • Character name: Health Slayer
  • Server: Remington
  • Date and time of loss: 31 July 2019, around 19:00pm (20:00pm in France)
  • Name of Bag 1: Dark Hurl Bag
  • Name of Bag 2: Cawwottote
  • Name of Bag 3: Cawwottote
  • Name of Craft Bag 1: Component Basket
  • Name of Craft Bag 2: -
  • Missing items: All 13 types of Souper-Glou in the Component Basket
  • What actions were you doing before the loss: Loged in, teleported to the Almanax Temple, travelled to Astrub Center via zaap, went to Amakna through the boat, then walked to the "Magic Riktus Den" entrance and clicked on the "Sort bag contents" button of my Component Basket
  • Map at the time of the loss: Amakna - Riktus Plain
  • Were you using Heroes at the time of the loss: No
  • Any other information you may find useful: Other crafting materials like brackets and handles stayed in the bag, only the souper-glou went missing
0 0
Reply
Score : 84
  • Forum name: SeanPR1
  • Character name: Axmil
  • Server: Remington
  • Date and time of loss: July 24, 2019; 22:50 (French Time)
  • Name of Bag 1: Nusnack
  • Name of Bag 2: The Charity
  • Name of Bag 3: Nunsack
  • Name of Craft Bag 1: Component Basket
  • Name of Craft Bag 2: Adventurer Box
  • Missing items (please use commas): A good bunch out Souper-Glous, Coarse-Raw Souper-Glou to be specific
  • What actions were you doing before the loss: Was in Kelba Market, Checked the market for any sales, sorted all inventory items using the "Sort Bag Contents" button, pressed the button in Component Basket, all the Souper-Glous were gone
  • Map at the time of the loss: Kelba, Lands of Kelba, Near the Market
  • Were you using Heroes at the time of the loss: No
  • Any other information you may find useful: None that i know of
0 0
Reply
Score : 16

I'm so sorry.
I left a message here about the loss of things from the inventory. That wasn't game issue. One of my neighbors had come to me while I was away and used my computer, dostroying and deleting the missing things. 
 

1 0
Reply
Score : 162
  • Forum name: Killeritzu
  • Character name: Killeritzu
  • Server: Nox
  • Date and time of loss: Yesterday at 9pm
  • Name of Bag 1: Black sadida bag
  • Name of Bag 2: nunsack
  • Name of Bag 3: Red Sadida Bag
  • Name of Craft Bag 1:  component bag
  • Name of Craft Bag 2: None
  • Missing items (please use commas): White Crow Wings
  • What actions were you doing before the loss: Power Outage
  • Map at the time of the loss: Monk Island
  • Were you using Heroes at the time of the loss: Yes
  • Any other information you may find useful:
0 0
Reply
Score : 148

Forum name:JOHNTAN
Character name:crange
Server; Phaeris
Date and time of loss: 7/4/2019 around 3:00 PM EST.
Name of Bag 1:Cawwottote
Name of Bag 2:Cawwottote
Name of Bag 3:Cawwottote
Name of Craft Bag 1:Component Basket
Name of Craft Bag 2: Littlest Pet Shed
Missing items (please use commas):Exquisite Souper-Glou*9999, Mystical Souper-Glou*9999
What actions were you doing before the loss:Just by sorting the Component Basket (not the "sort bag contents" button).
Map at the time of the loss:I don't remember the map, because I'm just sorting my inventory.
Were you using Heroes at the time of the loss:Yes

0 0
Reply
Score : 1

I noticed loss in these following cases, sorry not to do as requested.


When I have items waiting to drop, when I will unequip an item when I already have another equal unequipped, when the interface of arranging items will stack some same items also.
 But it is not always that happens.

0 0
Reply

Hi Ash--nogrard,

Can you provide us more information please by filling up the form

  • Forum name:
  • Character name:
  • Server:
  • Date and time of loss:
  • Name of Bag 1:
  • Name of Bag 2:
  • Name of Bag 3:
  • Name of Craft Bag 1:
  • Name of Craft Bag 2:
  • Missing items (please use commas):
  • What actions were you doing before the loss:
  • Map at the time of the loss:
  • Were you using Heroes at the time of the loss:
  • Any other information you may find useful:


Thank you!
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