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Ankama Accounts: Secure Your Account with New Dual Authentication!

By [Ankama]WAKFU - ADMINISTRATOR - October 31, 2023, 10:00:00
AnkaTracker Announcements

Adventurers of the Krosmoz, two-factor authentication is being updated, and we invite you to enhance your account security.

Starting November 1, 2023, our Ankama Authenticator app will no longer be downloadable on Google Play; this date is TBD for the App Store. You may, however, continue using it if it's already installed.

As part of our strategy to boost account security, starting on November 7 14*, 2023, we invite you to begin transitioning to another method of protection: two-factor authentication (2FA).

What Is Dual Authentication?

Two-factor authentication is an extra layer of protection, also known as "strong authentication", which takes the form of a second measure required for identification.

This two-step verification can be done through a mobile app – like the Ankama Authenticator – by generating a single-use code that can only be used for a limited time (TOTP: time-based one-time password).

By using dual-factor technology, you dramatically improve the security of your data.

How do I choose a method?

For optimal protection and in anticipation of the Ankama Authenticator being phased out, we recommend that you enable these two technologies for your Ankama accounts starting on November 7 14*.

Email-based authentication is a free method of protection we've long offered for Ankama accounts:
  • Each time you log in from a new computer or browser, the email-based authentication method protects your account by asking for a security code sent to your email address.

The two-factor authentication mobile app will be accessible for tablet or smartphone on November 7 14*, through Google Play or the App Store.
  • A number of free, trustworthy apps are available to suit your needs, including FreeOTP, Microsoft Authenticator, and Google Authenticator. There are other apps besides these.

We want to show our commitment to account security by updating our protection systems. Our priority is to preserve your peace of mind whenever you venture into our games and sites. 
Protect your account!
 
 
* November 6, 2023 Edit: modifications were brought to the announcement to adjust the November 7 to November 14 date. For more information, please read this forum reply.
First Ankama intervention
Hello everyone,

We are coming back to you on this matter share important information regarding the launch of our new two-factor authentication (2FA) system.

Initially scheduled for November 7, the implementation of this new layer of protection is postponed to November 14 due to circumstances beyond our control.

Despite this unforeseen event, we are taking the opportunity to carry out a new round of testing. This additional time allows us to ensure that the activation and use of the two-factor authentication system will proceed smoothly and meet your expectations. We aim to meet the high security standards that you rightly expect for your Ankama accounts.

Even though the implementation of the new authentication system is postponed, we want to reassure you: our existing protection measures will continue to secure your accounts and related information.

Starting next week, you will notice the new security interface on your Account Management page. The activation button for the OTP (One-time Password) will be visible but inactive while our teams finalize the second round of tests for this functionality.

We are fully aware that this delay may be frustrating. Your patience and understanding are precious to us; we are eager to bring you these security improvements so that we can make our World of Twelve even safer together.

The Ankama Team
See message in context
Reactions 4
Score : 9916
Finally! Transition to the new 2FA method for wakfu, this means one less additional app. Thank you.
1 0
Hello everyone,

We are coming back to you on this matter share important information regarding the launch of our new two-factor authentication (2FA) system.

Initially scheduled for November 7, the implementation of this new layer of protection is postponed to November 14 due to circumstances beyond our control.

Despite this unforeseen event, we are taking the opportunity to carry out a new round of testing. This additional time allows us to ensure that the activation and use of the two-factor authentication system will proceed smoothly and meet your expectations. We aim to meet the high security standards that you rightly expect for your Ankama accounts.

Even though the implementation of the new authentication system is postponed, we want to reassure you: our existing protection measures will continue to secure your accounts and related information.

Starting next week, you will notice the new security interface on your Account Management page. The activation button for the OTP (One-time Password) will be visible but inactive while our teams finalize the second round of tests for this functionality.

We are fully aware that this delay may be frustrating. Your patience and understanding are precious to us; we are eager to bring you these security improvements so that we can make our World of Twelve even safer together.

The Ankama Team
Score : 58
I enabled the OTP service and now i cant login into wakfu or deactivate it, idk how it allows me to post but im beyond hopeless right now
0 0
Hello! We apologize for the inconvenience with the OTP. Kindly reach out to our Support team here, and they will promptly investigate and address the issue you are facing. Thank you for your understanding!
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