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Score : 4957

[New] LOST PETS/ITEMS FROM INVENTORY!!! (Report here)

By Celay01 May 04, 2014, 17:56:12
Devtracker
Reactions 481
Score : 2
My lost list:
- 390kk
- 12 harvest gem craft gem
-Baby shnek 25 lvl
- Scarafly 25lvl
- all item HB machine Traper , herbalist , baker, farmer, fisher, lumberjack , jewweller , all machine
CHEST 1 slot -.- WTF ?!
Score : 2238
My tickets still open, 3 days ago... no answer, are u sure they are working on it? Should someone answer my questions there?

I asked if i need create 1 ticket for each account bugged, if need screenshots of what i had, what about if i don't have a precise list of what i had.

Keeping customers waiting is normal, cause u're working, but my ticket is for 3 days ago, if ppl are still getting the bug right now, how much time this new victms will be take care?

REQUEST #1069602
Score : 768
AndersonMenezes|2014-05-07 18:59:56
My tickets still open, 3 days ago... no answer, are u sure they are working on it? Should someone answer my questions there?

I asked if i need create 1 ticket for each account bugged, if need screenshots of what i had, what about if i don't have a precise list of what i had.

Keeping customers waiting is normal, cause u're working, but my ticket is for 3 days ago, if ppl are still getting the bug right now, how much time this new victms will be take care?

REQUEST #1069602
I totally agree with you, 3 days it too long the sad thing is if you have a look around the forums 3 days is nothing for a fault report! XD
Score : 33
Sabi|2014-05-05 18:30:15
Hi guys,

Thank you for your reports and the added information, they have been shared with the team and I have also shared my recommendations: here. The team will be do their best to investigate it.


Hi Sabi... News ??? How long? without my set can not do anything in wakfu.
Score : 2238
What we know right now for SURE?

- Bug begins at sunday, and today is almost Thursday
- The bug is linked to pets, equipeds, storaged on bags or chests, when they gone, took everything else inside where the pets was
- Bug persists, so noone is safe, but the servers still open
- They are working (in what, we don't know)
- No answer on tickets (please, if SOMEONE have answer on tickets just tell here and i will change this)
- No answer about rollback wishes, (atm they will not discuss about this, so no rollback)
- No answer if we will get ALL items back, if we don't have the full list of them (just the things we remember?)
- No answer about if they know how the bugs happens, so they can't recriate it, so we still lost in our way
- If the bug isn't fixed yet, we can log, and get the bug again and again and again, so we don't know what's the purpose of log in
- Sabi is trying to give answers but atm isn't enough cause the time still pass, and we don't have answers from others departments.

P.S.: Please, if anything change, tell me and i will change, add or take off something from list. Thanks
Score : 169
Sabi|2014-05-07 16:44:51
Metalhero02|2014-05-07 13:23:23
Ankama, Where is plausible answer?? this insult and pay for it? you need time a long? last bug, you have closed the server and resolve in hours ..

All the current available information and our progress in the investigation has been shared and easily found by using the Ankatracker.

What we are doing:

  • Continuing to look into the information the community has provided on either the forums or tickets and trying to look for common information and testing everything.
  • Looking into the disconnection issues.

Now it is important as our support service is looking into the tickets, that anyone who has lost any items file one: here with a complete list as much as possible of lost items and information to share.

All bugs are different, first we must confirm it and find the origins, this requires a lot of testing, especially in this case when it seems to have happened not to everyone and not in the same way and so far it wouldn't be correct to close the server for everyone to be locked out of their account and not be able to play at all.

I will continue to update the community on any new information regarding the investigation progression and resolution, so you are not alone, the team is truly working hard on this.

You want to tell, what if I won't write in this subject what was lost, to me it won't be restored? How you suggest me to describe and remember, over 30 positions? With an animal it is simple, level Tamed Abomination 50 in connection with which loss, I any more don't play 4 days. And here all the rest...
Score : 2238
Seems so different, on this game, bug happens and the players have to deal with it. Doesn't the devs need to deal with it, cause it don't affect them? I'm lost, and the silence, os the missleading answers make me think about the worsy, and the poor Sabi can't give us anything, cause they aren't send news or good information by Sabi... Let's wait for the best, but i'm losing my faith.
Score : 323
AndersonMenezes|2014-05-07 22:02:19
What we know right now for SURE?

- Bug begins at sunday, and today is almost Thursday
- The bug is linked to pets, equipeds, storaged on bags or chests, when they gone, took everything else inside where the pets was
- Bug persists, so noone is safe, but the servers still open
- They are working (in what, we don't know)
- No answer on tickets (please, if SOMEONE have answer on tickets just tell here and i will change this)
- No answer about rollback wishes, (atm they will not discuss about this, so no rollback)
- No answer if we will get ALL items back, if we don't have the full list of them (just the things we remember?)
- No answer about if they know how the bugs happens, so they can't recriate it, so we still lost in our way
- If the bug isn't fixed yet, we can log, and get the bug again and again and again, so we don't know what's the purpose of log in
- Sabi is trying to give answers but atm isn't enough cause the time still pass, and we don't have answers from others departments.

P.S.: Please, if anything change, tell me and i will change, add or take off something from list. Thanks

So, Sabi, We will have our items back?
Score : 559
Hey guys has anyone lost a gemlin? because they seem to be my only pet that will not run away :/
Score : 2238
ProphecysRager|2014-05-07 23:08:50
Hey guys has anyone lost a gemlin? because they seem to be my only pet that will not run away :/
Lost 2 of them, in diferrent accs.

Btw, ppl should say: 'The servers is open, be ready to repopulate it, and discover new bugs, enjoy and have fun!"
Score : 50
Character name: Casey Smith & Ryan Smith
Date and time: 05.05.2014 Around 20:30 GMT
Map: Shhhudoku's Kingdom
Server:
Remington

Bug description: My 2 pets disappeared from inventory, Tamed Abomination level 50 and Clawbot level 50 from character Ryan Smith and Casey Smith respectively.

Reproducibility process: Wakfu thought my pets would be delicious

Screenshots: My pets are camera shy. So they ran away.

Ticket ID: 1071464 & 1071463

Issue Type:
Losing 2 pets.
Score : 7
Bug description: On May 6, 2014 at about 20.15 I ran the inventory following pet: 1 Bow Meow at level 50, 2 Gemlin, Macawker 1, 2 scarafly, 1 Striped Bow Meow, and 2 Wodent
Score : 284
Hey i made a 1 year subscription to get a clawbot and bought a gobbal pet and now they are gone sad ...

they were both low lvl but i dont know the exact lvl so it dont matter if i get them back on lvl 0. but they were expensive so i want them back :/

Character: Osai
Server: Remington
Pet: Clawbot , Gobbal
Ticketnumber: 1073537
and i lost my sweets which i got from my subscripton T.T
Score : 1336
Lost a buncho pets i don't even know. I know for sure I lost a 40-50 lvl quack a lvl 50 clawbot and tufty. I'm sure I lost others but I don't remember as they sat unused and unfed in my inventory for some time.
Score : 2102
My main, Twiggy Wings, has lost his level 4 Snow Bow Meow. I know it may not seem like a lot compared to you guys and your level 50 Clawbots but I love my Snow Bow Meow and it took me a long time to get him. And he's an achievement pet so I can't just get another.

Haven't checked my other characters yet. My Quaquack luckily is sitting safe in the safe (HAH see what I did there).
Score : 50
Bulbasheep|2014-05-08 02:51:06
My main, Twiggy Wings, has lost his level 4 Snow Bow Meow. I know it may not seem like a lot compared to you guys and your level 50 Clawbots but I love my Snow Bow Meow and it took me a long time to get him. And he's an achievement pet so I can't just get another.

Haven't checked my other characters yet. My Quaquack luckily is sitting safe in the safe (HAH see what I did there).
Can have mine if you want twiggy, for the mean-time. tongue

If I see you about. And yes, they are tradable.
Score : 236
Character name: Megadeath , deathpulse , ladyboa , baboom , booyah , pandarasta
Server : Remington

Issue: Bag wiped , pet , items , mats gone !

il try to remember everything i lost on all account

items i lost on all account
-inkap
-sugnuf torso
-sugnuf belt-
-sugnuf boots
-dragon pig kimono
-rogmourne
-emiw ring
-the ripper
-scepter of wage
-dragon pig bandage
-cactlass
-larduous epa

Pets that i lost
-snow bow meow x1
-tofu x3
-schenk x6
-snoofle x3
-angora bow meow x2
-surimi x2
-scara
-quackquack
ALL MAX LEVEL !

mats the i lost
-rustling haiku x90
-murmuring haiku x80
-hushing haiku x80
-hushed key x40+
-harry boots fragment x28
-dark vlad frag x8
and a lot more resources i cant even remember !
Score : 1220
Character name:-Dignash
Server:remington

Issue Bag wiped, pet ,items ,mats gone (first 2 bag slots)

I try to remember what i lost

miner helmet {perfect}
necroforge belt
necroforge cape
maxed pets list ( snoofle,angora,quaquack,tofu,wodent)
alot of mats including slicing points

Issue number: 1071694
Score : 4957
AndersonMenezes|2014-05-07 23:18:59
ProphecysRager|2014-05-07 23:08:50
Hey guys has anyone lost a gemlin? because they seem to be my only pet that will not run away :/
Lost 2 of them, in diferrent accs.

Btw, ppl should say: 'The servers is open, be ready to repopulate it, and discover new bugs, enjoy and have fun!"
I lost mine too
Score : 1220
Character name:- Shinon (separate acc)

Issue: pets lost (2 maxed young wild sow)

not sure if items were lost aswell

Time: 5/5/2014 19:00

Issue number: 1071699 
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