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Haven bag has been reset

By dandandantwo - MEMBER - October 08, 2013, 16:07:33
Character name: Cradan

Happened When I Entered my haven bag outside Astrubs market broad.

My haven bag is like iv just made a new character totally blank all my items from my chest are also gone please tell me this is a bug that can be fixed and next time I log in my bag and items will be back?

Edit: Not lost my money but bag is still empty (Lost 3 garden ,6 deco ,2 craft and 4 merchant gems) also all my special wabbit items from the quiz are gone display widows , Everything ), I also have video footage of what my haven bag was like two days ago. Click here 
First Ankama intervention
Hi there,

To investigate, we would need you to answer these few questions.

Which server are you on?
Which character did suffer the issue?
Where did you last log off before the update?
Were you online when the servers went done?
Did you log off inside your Haven Bag?
See message in context
Reactions 42
Bump, I have the same problem. I've lost 3 merchant gems, one garden gem, once craft gem and 10 deco haven gems, together with the ikiakits I was using, items stored in the chest (including multiple costumes, resources I was collecting for future crafts, a smithmagic hammer, multiple items with huge sentimental value, and a large supply of keys), all display windows, all plants planted on the garden gem (nothing valuable here, but I liked the willows...) and all the decorations (some of which were purchased with ogrines, while others were dungeon/achievement rewards and I actually liked displaying them). I also lost all my kamas.
same T_T

i lost alot of costumes and gems and mats in the chest and my kama now 0 sad
Character name: Sindormi
Ankama display name: Sindormi

Date and time: 2:40pm 08/10/2013 GMT
Map: Astrub Temple

Bug description: Sindormi's Haven Bag has been fully reset to default, with no slots purchased in chest, no haven gems, items, sale bags or sale items remaining. Additionally, all kamas have been wiped on the account.
Reproducibility process: Log on. Was no longer in Haven Bag at temple, was at phoenix instead. Used Teleport to return to temple. Upon entering Haven Bag immediately afterwards, it was wiped and all kamas missing. I did not check kamas or bag before teleporting.

Addendum:

Which server are you on?
Remington
Which character did suffer the issue? Sindormi
Where did you last log off before the update? Almanax Temple
Were you online when the servers went done? No
Did you log off inside your Haven Bag? Yes
Server: Amara

Charname: Öko Wolf Heiler

Status: Haven bag reset Items to shop and kamas lost

we will rollback
Hi there,

To investigate, we would need you to answer these few questions.

Which server are you on?
Which character did suffer the issue?
Where did you last log off before the update?
Were you online when the servers went done?
Did you log off inside your Haven Bag?
Troyle|2013-10-08 17:11:20Hi there,

To investigate, we would need you to answer these few questions.

Which server are you on?
Which character did suffer the issue?
Where did you last log off before the update?
Were you online when the servers went done?
Did you log off inside your Haven Bag?
1. Remington
2. My Xelor, Guldenbart.
3. Near the Almanax temple, if I recall correctly.
4. No.
5. I'm almost sure that I indeed did so.
Which server are you on?
Remington

Which character did suffer the issue?
Cradan ,level 88 Cra

Where did you last log off before the update?
Near the mollusky dungeon in Sufokia

Were you online when the servers went done?
No

Did you log off inside your Haven Bag?
No
Troyle|2013-10-08 17:11:20Hi there,

To investigate, we would need you to answer these few questions.

Which server are you on?
Which character did suffer the issue?
Where did you last log off before the update?
Were you online when the servers went done?
Did you log off inside your Haven Bag?
1. Amara
2. Corenn,level 109 Cra
3. Near the Almanax Temple
4. No
5. Yes

I think,all, that logged off in their haven bag (i.e. at the Almanax Temple),have the same issue...

Greets from Germany
Which server are you on?

Amara

Which character did suffer the issue?

Öko Wolf Heiler

Where did you last log off before the update?

Almanax Temple

Were you online when the servers went done?

No

Did you log off inside your Haven Bag?

Yes
Troyle|2013-10-08 17:11:20Hi there,

To investigate, we would need you to answer these few questions.

Which server are you on?
Which character did suffer the issue?
Where did you last log off before the update?
Were you online when the servers went done?
Did you log off inside your Haven Bag?

1. Remington
2. My osa , 'Noob Master' .
3. Near the Almanax temple, On the stairs .
4. Nope i was off .
5. yes i was inside my bag when i log off .
Troyle|2013-10-08 17:11:20Hi there,

To investigate, we would need you to answer these few questions.

Which server are you on?
Which character did suffer the issue?
Where did you last log off before the update?
Were you online when the servers went done?
Did you log off inside your Haven Bag?

Which server are you on?

amara

Which character did suffer the issue?

Blackside

Where did you last log off before the update?

Almanax Temple

Were you online when the servers went done?

No

Did you log off inside your Haven Bag?

Yes
Troyle|2013-10-08 17:11:20Hi there,

To investigate, we would need you to answer these few questions.

Which server are you on?
Which character did suffer the issue?
Where did you last log off before the update?
Were you online when the servers went done?
Did you log off inside your Haven Bag?
Server: Amara
Charakter: Teccam
Last Log: Wabbit Island near the Zaap ( in my Havenbag )
Online: No i was Offline
and Yes i log off in my Havenbag

I lose All my Havenbag items ( 12 Garden Gem/ 5 Market Gem/ 2 Craft Haven Gem) and stuff in the Shop ( BC Boots, Epaulettes )
in my Chest all my Emblems and Mats .... but i was Angry about my Kamas in my Inventory..
7.5 million Kamas ... -.-"

If i dont get it back i wont pla wakfu any more ...all the buggy make me angry !!!!
Hi there,

1. Remington
2. My Fogger, Metalingus
3. Near Aukcion in Brakmar, Weapon Bridge
4. Sry, but I'l be in online, when servers went done.
5. No, I thought I'd have to take the seed, and get out of the bag before exiting.

I lost about 150k and all my garden Gems, and all Items in my chest...
1. Amara
2. My Cra, Evangelin
3. Almanax Tempel
4. no i was offline
5. yes i log off in my havenbag
I swear if I get a "We're sorry this happened, good luck" response, I'm done.
And I had the feeeeeeeeeeling last night Ova, take a screenshot of your inventory and haven bag, just do it. I left my bag at temple, Apparently Everyone else who did, go theirs reset as well.

Which server are you on?
Nox

Which character did suffer the issue?
Ovaries (havent even looked at my others yet)

Where did you last log off before the update?
Almanax Temple

Were you online when the servers went done?
Yes (pretty sure you meant down)

Did you log off inside your Haven Bag?
Yes

Not enough mea culpas in the world can replace all the time I just wasted gathering all those mats for your RIDICULOUS chef recipes. Insignias, Gone. Every craft station I spent days gathering and crafting for, gone. 8 craft gems, 5 merch gems, 2 deco gems. Not to mention necro and magmag pieces that i've been spending hours to grind and level to wear, gone. All of my ikiakits, gone. Ive bought every single piece of furniture and insignia from boutique, I'm pretty sure You can check my purchase history, well that's all gone. Stuff I spent real money on. I'm just QQ ugh. /EndsRant

I'm just sad sad

Edit: Just went to go Zaap to 5th bond ave, and Got "you don't have enough kamas" ... Now I'm even more upset. 0 kamas.
1. Nox
2. My Sac, Dublex
3. Almanax Temple
4. I was offline
5. Yes, I logged off in my havenbag as well

This seems to affect alot of those at the temple. sad
1. Amara
2. my xelor, Darkmug
3. Almanax Tempel
4. no i was offline
5. yes i log off in my havenbag
1. Amara
2. Cra Bogi
3. Almanax Tempel
4.offline
5.yes i logoff in my havenbag
Troyle|2013-10-08 17:11:201. Which server are you on?
2. Which character did suffer the issue?
3. Where did you last log off before the update?
4. Were you online when the servers went done?
5. Did you log off inside your Haven Bag?
1. Remington
2. Kuro
3. In front of the Almanax Temple
4. No
5. Yes
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