At the end of the day, if you want to know what is really driving people away the most from my opinion it's the drop system/prospecting. And the lack of token system. If you can start there that would be great.
^ This! The drop rate is horrible! Made 5 runs in gobball dungeon, no equips at all with pp on. My pp with hidden is over 300. I should have at least had 1 piece of equipment drop. But no, none! I got royal wool, royal leather, wool, horns, etc. =_= Please PLEASE bring back the tokens or fix the drop rates.