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Your cellphone number can save the day! A simple text message can now stop account theft.

Text message services follow one after another, but aren't all the same. Let's look at the latest one: securing your account via text message.

This new feature allows you to respond effectively in the event of account theft (whether you notice it as it's happening or afterwards). In a few seconds, you can inform us of an account theft from the dedicated interface and ask for a verification code to be sent via text message. Once you've entered it, the account is placed under protection, which causes the thief to be kicked from the game, and temporarily disables logging back in.

You can then change any account details that may have been compromised (password, secret answer, and e-mail address) and safely return to your favorite game.

One small text message for Ankama, one giant leap for player security…

Text messages: essential allies to your Ankama account

Having appeared just over a year ago, text message services allow you to perform "sensitive" actions on your account (recovering a password, disabling protections, making fast payments, etc.).

The principle is simple: we send you a verification code via text message to the cellphone number associated with your account, you enter it correctly, and we give you control over your account. Free*, simple, fast: these services make your life easier as a player!

There's one condition: you need to associate your cellphone number with your Ankama account. Don't hang around; it'll only take a few seconds!

* This does not include any additional charges that your cellphone operator may charge you for receiving text messages.

theblackqueenmarch - Member - 13 April 2017 11:54
not covering my country.. already made my ticket.. still nothing.. ticket number #1865630
Ultradude2 - Member - 13 April 2017 13:49
Haha. Waiting forever for my own country to be added but no avail.
GEMPAL - Member - 14 April 2017 02:10
I tried to added my phone number into my account but never received the verification on my phone. I've been trying around 2 month for that.
flowfur - Member - 14 April 2017 03:31
like this?
I think Ankama does not want to pay additional international SMS charge... It costs too high for just a user verification...
[Sabi] - Administrator - 15 April 2017 03:35
It is important for us to know which country you are also having any difficulties from so that we can share with the team, so thank you for your reports.
Juubkatt - Member - 19 April 2017 12:15
Sweden is not covered. Even tho somehow I was allowed to add my phone number to one of my accounts some year ago.
[Flatops] - Administrator - 21 April 2017 10:07
Hello everyone,

We have discussed your concerns with the Support team and they will be coordinating with our mobile partners to include your countries for the SMS service.

You can check this list to see the status of countries being serviced.