A new support website means learning new habits and adapting to change. The Support team would like to help you out, save some of your time, and simplify your life with a video tutorial!
The new site offers several advantages: it is better organized, more practical, and offers more in-depth information. Many of you have expressed your appreciation for this change, but there are also some lingering questions.
To help bring everyone up to speed, we’ve created this video tutorial. It will explain how to efficiently navigate the site’s FAQs, how to quickly create a support account, how to send a ticket, and how to view the responses you receive from the support team.
With this brief tutorial, you’ll have the key to unlock the best features of the new Support site!
Or maybe you guys are really busy. I just hope to get a response real soon.
Date March 18, 2014
Sorry If I'm annoying, I just want your guys's attention.
On the other hand i have to say i used the old support site about an account issue and the communication was fast.
Just so I could get a better idea of what process they use to respond to and resolve tickets we send in.
We have done our parts, now those at Ankama Support need to do theirs.
(The worst/best thing about the new support system is you can see how long its been since you've submitted a ticket and whether you've received a response- so now players know exactly how long they've been ignored.)