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More user-friendly and ergonomic, discover today the new support website! Quick “Contact Us” button, FAQ revamp, possibility of sharing, these are the many improvements to a service that has not finished to improve itself!

 


The new support website is born from the desire to provide you a better service for a better and quicker identification and resolution of problems. A clearer search function in addition to a revamp of the information allow us to have a better prioritization of the website content in order to quickly take you to the answer of your question. And if you still cannot find your happiness, it is now easier to send an inquiry to our team!
 
One of the major innovations is the creation of your own personal support account. For all inquiries, regardless of the Ankama account concerned, you will able be able to use a single support account based on the email address of your choice.
 
Please note the following: If you had tickets on the old support website, you will receive a welcome email to access the new website.
 
Gone are the days where connections to the wrong Ankama account and access problems were hindering the resolution of your issue. It is time for more clarity and an easier way to contact us!
 

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Comments (13) Comment on the forum...
Bellaphone Lover
Mgobr 06 March 2014 18:29
Nice! Need to change file permissions on your logo though lol
Featherless Piwi
Rick85 06 March 2014 20:38
The ankama send support email in french though, and still in french after clicking in on the link =/
Speechless Crobak
Fadedscourge 06 March 2014 23:31
Maybe they'll answer more tickets now.
Community Manager
[Sabi] 07 March 2014 04:01

(Mgobr @ 06 March 2014 18:29) *
Nice! Need to change file permissions on your logo though lol

(Rick85 @ 06 March 2014 20:38) *
The ankama send support email in french though, and still in french after clicking in on the link =/

Thank you both!

I will pass that on to the team.
Squited Arachnee
cbunny 08 March 2014 03:32
Under Wakfu, under Security it says "How to take pictures in low light" six times.
I assume this is an error? It's pretty funny, as it has nothing to do with Wakfu, might want to fix that. The answer is "a tripod" ;D
And if anyone is that curious about it, you also need to adjust the shutter speed and/or aperture to increase the exposure time and/or let more light into the camera. 
Lazy Bow Meow
Lunarus 08 March 2014 21:04
I cant send a report because there a missing line that i would need to fill .. Good job
Lord Madgobb
TommyTrouble 08 March 2014 22:02
If we use this support website, will it give us the Prospecting Lock and Drop Rate Revamp we need and expect and are STILL WAITING FOR?

If not, it's not much of a support website, is it?
Featherless Piwi
leafri 10 March 2014 16:06
 
Lord Madgobb
TommyTrouble 10 March 2014 20:55
If we want to look up info on the incredibly low drop rate of Fragments on Bosses, what search term do we use in Ankama Support?

Obviously something direct like leafri showed, the class name "sram" isn't working, so any hints would be very welcome!