Article no. 1 : INTRODUCTION
The Digital Contents governed by the GCS are as follows:
- Subscription to DOFUS video game (hereinafter the “Subscription” or “Subscriptions”);
- Credits exchangeable for game content or services (hereinafter the “Credits”);
- Game Elements (as this term is defined below in article 6.3).
These stipulations are without prejudice to any binding legal requirements on such matters and specifically, those provided by the law applicable in your country of normal residence.
Unless proved otherwise, data recorded by Ankama constitutes proof of all transactions concluded between Ankama and You. The history of transactions made on the Websites and inside the Games (excluding transactions made inside the Applications) between Ankama and You may be consulted at any time on the Websites under Manage My Account.
PLEASE NOTE: when You make a purchase of Digital Content, You expressly agree that the Digital Content will be available to You immediately, and You consequently expressly waive your right of withdrawal.
Article no. 2 : USER ACCOUNT
To make a purchase inside one of our Applications, You also must have an account created with the digital distribution platform for mobile apps (hereinafter the “Applications Platform” or the “Applications Platforms”) from which You have downloaded the Application (e.g. Google Play for Android or App Store for iOS). For more information about the account creation rules, please read the terms and conditions of these Applications Platforms.
2.2 You acknowledge that You are an individual over the age of eighteen (18) years or over the age of majority in the country where You have your principal residence or, if You are a minor and that the law of your country where you have your principal residence demands it, have obtained permission from your legal representative (parent or guardian). You also recognise that You are capable of entering into a valid agreement in accordance with the law, case law or the uses of your country where You have your principal residence.
Article no. 3 : AVAILABILITY
Article no. 4 : PRICE AND PAYMENT
Some means of payment are managed by payment service providers for which additional terms and costs may apply. Please review such possible additional terms and costs before placing an order. You may also be required to create an account with such payment service provider (e.g. Paypal).
By placing an order via an Application, the payments will be processed by the Applications Platform You use.
4.2 Unless stated, the prices are listed in the currency of your country of residence, and include taxes. They do not take into account possible exchange rates or any possible costs linked to specific payment methods. The onus is on You to pay all costs arising from banking operations, especially in the case of payment by international wire transfer. If We don’t receive the full payment of the ordered Digital Content, We will not be able to validate your order. We can then offer to complete your payment or cancel your order. In the latter case, We will refund to You the amounts We have received from You for this order. The communication costs linked to purchase and use of Digital Contents are the User’s responsibility.
4.3 The Company may at any time modify its rates, without prior warning. However, in the event of payment by non-instantaneous means (for example, cheque), the applicable rate will be that in force on the day of the conclusion of the contract.
4.4 You acknowledge that all payments You make on the Websites or inside the Games for Yourself, or any person You represent, are made with authorisation of the holder of the payment means used; in default the rules at Article 4.5 shall apply. In any event, if You have not attained majority age in your normal country of residence, You must obtain the authorisation of your legal representative before making any payments via the Websites or inside the Games if the law, case law or the uses of your country where You have your principal residence demand it.
Also, if You have notified your identifiers to a third party making a fraudulent payment, Ankama may impose the same sanctions on You.
4.6 Some Digital Contents can be purchased in exchange for Audiotel codes. You acknowledge that any person using Audiotel services is deemed to be the owner of the land line or mobile phone subscription (hereinafter the “Subscriber”) used to generate the Audiotel code or is deemed to have obtained the Subscriber’s agreement. The Audiotel codes and SMS (Short Message Service) are not provided by the Company, but by a third party company. Calls and SMS which are subject to additional charges from the subscriber’s landline or mobile with a view to obtaining the Audiotel codes, are invoiced by the telephone operator. Ankama shall not be liable for use made of the Subscriber’s landline or mobile phone, or any resulting invoices.
Article no. 5 : PURCHASE AND ORDER CONFIRMATION
Whatever the Digital Content selected, a summary of your order will be given prior to confirmation.
You will receive confirmation that your order has been registered by email.
5.2 For an order inside our Games (excluding order inside our Applications):
Some Games have a shop that allows You to acquire Digital Contents by means of a bank card previously saved on your Account (see article 5.7 below).
After selecting a Digital Content inside a shop available in game, You will be requested to pay your order. If no bank card is saved on your Account, You will be automatically directed to our Websites to pay your order. If a bank card is saved on your Account, You will have the opportunity (but not the obligation) to pay your order by means of this card. You will be asked to enter a verification code before the validation of your order.
You will receive confirmation that your order has been registered by email.
5.3 For an order inside our Applications:
5.4 Your order is accepted and a contract concluded once We have sent You a confirmation email or We have enabled access to the Digital Content. Except in the event of payment by non-instantaneous means (for example, cheque), the Digital Content is sold to You on a prepayment basis and, consequently, payment is due with the order.
5.5 For contract concluded with a payment instrument which does not enable the irrevocable payment of the amount due when ordering, the contract will be automatically terminated if the amount due is not actually collected by us not later than 10 days following the date of the formation of the contract.
5.6 As part of the fight against payment fraud intended to secure customers transactions, Ankama reserves the right to request proof of identity and/or proof of address before confirming your order.
The order will be final upon receipt of these documents by Ankama and sending of the confirmation email. Failing receipt of these documents within the time allowed or if these documents do not identify with certainty the identity of the person placing the order and the accuracy of its address, Ankama reserves the right not to accept the order.
Ankama also reserves the right to refuse an order if there is an unresolved dispute regarding a previous order or an unusually high number of orders.
5.7 You have the opportunity, during your order on some Websites, to save your bank card information, so that You do not have to re-enter it next time You place an order on some Websites and/or Games.
Your bank card information is securely saved by our payment service provider. At any time, You can consult the list of the saved bank cards in the Account Management section of the Websites, then “Payments”, then “Manage my payment methods”. You will then be able to delete the saved bank card(s).
Every time You wish to pay by means of a bank card already saved on your Account, You have to enter a verification code. This verification code will be sent to You by email or SMS, depending on the choice You made when You have accepted to save your bank information. To change this choice, You must go to the “Account Management” section, then delete your saved card information and then save it again by opting for the other security option.
Article no. 6 : DIGITAL CONTENTS
6.1 Subscription to DOFUS video game
6.1.1 On the website www.dofus.com, the Company may offer Subscriptions to access all DOFUS game.
6.1.2 To select a Subscription, go to the item “Subscription” for the website www.dofus.com. You can then select the Subscription period You wish to purchase, identify your Account and chose your payment means.
6.1.3 You can consult the status of your Subscription(s) in the Account Management section of the Websites.
6.1.4 The start date for a Subscription is the precise moment of its activation on the Company’s servers. If payment is instantaneous (for example bank card), activation is immediate. In all other cases (for example payment by cheque or bank transfer), activation occurs only on receipt and cashing of your payment by the Company.
6.1.5 Excluding special circumstances, the duration of a Subscription is calculated as follows:
- 1 week = 7 days
- 1 month = 30 days
- 3 months = 90 days
- 6 months = 180 days
- 1 year = 360 days
6.1.6 The Subscription ends on expiry of the Subscription period selected by the User, except if the closure of your Account takes place before this date.
6.2.1 On the Websites and inside the Games, the Company may allow You to acquire rights of use on Credits, notably on Ogrines (credits exchangeable for subscriptions, virtual objects or services that can be used within certain Games, notably DOFUS, WAKFU and KROSMASTER), Goultines (credits exchangeable for virtual objects or services that can be used within the game DOFUS TOUCH) and Krosmaga Kamas (credits exchangeable for virtual cards in the form of boosters or decks and services that can be used within the game KROSMAGA). The Credits allow You to access contents made available to You by Ankama on Websites and/or some Games.
6.2.2 Specific conditions for Ogrines: to select Ogrines, You must enter the “Ogrines” section in the Websites. You can then select the number of Ogrines You wish to purchase, identify your Account and chose your payment means.
You can consult your current Ogrines balance in the Account Management section of the Websites.
6.2.3 The Credits are valid as soon as they are credited on your Account by Ankama and end on the day of the closure of your Account.
6.2.4 Ankama may, at its sole discretion, decide to restrict the number of Credits You can purchase on a single occasion and/or retain in your Account at any moment.
6.2.5 Whatever the terminology used, Ankama only supplied a right of use on Credits and not a property right, which You expressly acknowledge. You acknowledge that the Credits have no financial value in the real world and in no way constitute money or an asset of any kind. You must on no account transfer, sell or otherwise exchange (nor attempt to do so) the rights of use on Credits outside of the Websites, Games and their rules.
6.3 Game Elements
6.3.1 Ankama may allow You to acquire rights of use on Game Elements, as defined below. Game Elements means all elements which We propose You to buy on the Websites or inside the Games, including but not limited to, virtual objects, cards, customization elements and services that can be used within the Games.
6.3.2 Whatever the terminology used, Ankama only supplied a right of use on Game Elements and not a property right, which You expressly acknowledge. You acknowledge that the Game Elements have no financial value in the real world and in no way constitute money or an asset of any kind. You must on no account transfer, sell or otherwise exchange (nor attempt to do so) the rights of use on Game Elements outside of the Ankama’s games and their rules.
6.3.3 Please note that the Game Elements can have an expiry date. In any case, as the Game Elements are associated with your Account, You shall no longer have access to these elements in case of closure of your Account, for whatever reason, without You being able to claim any damages of any kind whatsoever.
Article no. 7 : REFUNDS – WITHDRAWAL
Article no. 8 : PERSONAL DATA
According the Data Protection Act of January 6th, 1978, You are entitled to access and modify information about Yourself. You can exercise this right through Support, https://support.ankama.com/hc/en-us, stating your first name(s), last name, e-mail and home address and providing proof of your identity. You also have the right to oppose the storage of your personal information, if You have a legitimate reason for doing so.
Article no. 9 : CUSTOMER SUPPORT
Article no. 10 : LIABILITY AND GUARANTEE
10.2 DIGITAL CONTENTS ARE PROVIDED “AS IS”, WITHOUT ANY GUARANTEE OF ANY NATURE, WHETHER EXPRESS OR IMPLICIT. WITHIN THE LIMITS IMPOSED BY LAW, ANKAMA EXCLUDES ANY GUARANTEE ON THE MARKET VALUE OF DIGITAL CONTENTS, USER SATISFACTION OR THEIR CAPACITY TO FULFIL A SPECIFIC PURPOSE.
10.3 ANKAMA PROVIDES NO GUARANTEE OR REFUND SHOULD PRICES FALL OR IN THE EVENT OF A PROMOTIONAL OFFER.
10.4 ANKAMA SHALL NOT BE LIABLE, IN ANY WAY WHATSOEVER, FOR LOSS OR DAMAGE OF ANY NATURE WHATSOEVER (INCLUDING BUT NOT RESTRICTED TO ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF PROFIT, CESSATION OF OPERATION, LOSS OF DATA, LOSS OF CUSTOMERS OR ANY PECUNIARY LOSS) ARISING FROM PURCHASE OF THE DIGITAL CONTENTS.
10.5 THE LIABILITY OF ANKAMA SHALL NOT BE INCURRED FOR DAMAGE CAUSED BY USE OF THE INTERNET, SUCH AS LOSS OF DATA, HACKING, VIRUSES, INTERRUPTION OF SERVICE, OR OTHER ACCIDENTAL PROBLEMS.
10.6 ANKAMA SHALL NOT MOREOVER, BE HELD LIABLE FOR TECHNICAL PROBLEMS INDEPENDENT OF THE DIGITAL CONTENTS, SUCH AS: COMMUNICATION PROBLEMS CAUSED BY THE CUSTOMER’S INTERNET SERVICE PROVIDER (SLOW SPEEDS OR POSSIBLE INTERRUPTIONS), CONSTRAINTS AND LIMITS OF THE INTERNET, SPECIFICALLY REGARDING TRANSMITTING DATA VIA NETWORKS AND RECEIVING DATA, TECHNICAL PROBLEMS ENCOUNTERED BY THE HOST FOR ANKAMA. FOR TECHNICAL REASONS, SPECIFICALLY MAINTENANCE OR A FAILURE OF THE NETWORK, TEMPORARY INTERRUPTION OF SERVICES IS POSSIBLE.
10.7 IN SOME COUNTRIES, THE LAWS IN FORCE PROHIBIT OR RESTRICT FREE ACCESS TO CERTAIN INTELLECTUAL WORKS; YOU UNDERTAKE TO VERIFY THAT, ACCORDING TO THE LAW WHERE THE ORDER WAS PLACED, THERE ARE NO SIMILAR PROHIBITIONS OR RESTRICTIONS CONCERNING THE DIGITAL CONTENTS ORDERED. IN GENERAL, ANKAMA SHALL NOT BE LIABLE IF DIGITAL CONTENTS DO NOT COMPLY WITH THE LEGISLATION IN THE PLACE THEY WERE ORDERED.
10.8 THE LIABILITY OF ANKAMA FOR DIGITAL CONTENTS SHALL NOT BE INCURRED IF THE ORDER OR THE USE YOU MAKE OF THE CONTENTS IS UNLAWFUL.
10.9 Some countries do not authorise liability limitations or exclusions. Therefore, the limitations or exclusions may not apply to You.
10.10 Subject to the aforementioned provisions, if the liability of Ankama is incurred regarding your use of the Digital Contents, the amount of indemnity which You may claim is restricted to the amount You expressly paid for the Digital Content(s).
Article no. 11 : MISCELLANEOUS PROVISIONS
11.1 Applicable law: The GCS are subject to French law.
11.2 Divisibility: If any of the conditions or terms in this Agreement is considered illegal, invalid or inapplicable, the condition or term shall be deleted without prejudice to application of the other provisions.
11.3 Amendment of the General Conditions of Sale: Ankama reserves the right, at any time, to amend the contents of the GCS to keep them up to date with the Digital Contents offered. The date of the last update at the bottom of these General Conditions of Sale will indicate whether there have been any recent amendments. Amendments to the General Conditions of Sale apply by right from the date of their publication on the Websites.
11.4 Litigation: All disputes to which the purchase and sale transactions entered into under these GCS may give rise, concerning their validity, interpretation, execution, termination, consequences and results and which cannot be resolved between Ankama and You will be subject to the competent courts under the terms of common law.
The User is informed that, in the event of a dispute, he may resort to conventional mediation or any alternative dispute resolution.
For consumers in the European Union: the European Commission provides online dispute resolution platform, which is available via the following link: http://ec.europa.eu/consumers/odr/.
BEFORE PLACING AN ORDER, YOU MUST ACKNOWLEDGE YOU HAVE READ AND ACCEPTED THESE GENERAL CONDITIONS OF SALE AS WELL AS OUR CONFIDENTIALITY POLICY.
Last update: October 11, 2016