*Transforms into suggestion thread*
I think it would benefit both support and the community if the support/dev team branched out and added some new hires in. I'm sure they're actually trying as hard as they can to get to everyone's issues, but there are a lot of tickets from months
ago that have also gone unanswered, you are not alone
With such a little team, they're trying to release all of this new content to keep people interested in the game as a whole, and driving away the little people that matter with their current issues, away.
To improve their "customer service" perhaps they should focus on one thing at a time. Gather all unread/related reports/bugs/personal issues, organize them and knock them out individually.
Instead of releasing "New content/revamp" next update, release a section of problems resolved. Examples: Ogrines, Personal, Inventory, Combat bugs, etc.
Their only concern at the moment is to continue to gain new subscribers and keep some spice flowing in the game, meanwhile, their real money-makers who have been here for even more than a year, are second thinking re-subbing because they are upset.
Even if so, at least hire someone specifically to actually "respond" to the tickets after being sorted into the corresponding pile that needs to be looked at. Just a simple response can make all the better.
Quote (MiniMikeh @ 18 April 2014 10:15)
Here's the big question
Where is Troyle