June 30, 2012, 05:51:42 |
Quote (Sensin @ 30 June 2012 02:46)
As I have nothing to add to this topic - it's about shop bought items getting lost which I have no particular insights on, but I'd hope support would take very seriously - I was gonna send a PM to Masama directly, but apparently the messaging system is just as broken as so many other things, so my question:
Personal attacks are completely uncalled for, and if anyone else decides they want to, they will be sanctioned.Be constructive, not insulting.
Who are you talking to? No-one in this thread is making any personal attacks. Are you talking to a deleted post? If so, that's very confusing.
They basically mean stop winging about support and try to make the criticism constructive. That means trying to think of ways to try and combat the problem rather than attacking the support even if your right its besides the point and gets you no where.
There is alot of games out there with a faster response system there is also slower, time is a small factor the real problem is the resolve on these issues. I think Ankama will replace any items due to bugs and anything else that is deemed as their fault. However if you delete items, share accounts then no they are no liable for the recovery of your items. If you feel you have a case against them, read the terms and conditions you signed and send a well written email to head office
To address the problem of missing items in your gifts and inventory, the same has happened to me a few times haha just keep checking for them they appear eventually. I know its a bad bug but there is alot of other things id rather be fixed. I'm sure their schedule is also in and updated with problems regarding the game so cut them some slack.
Quote (Kuraibara @ 29 June 2012 23:08)
Why would they ban paying costumers?
They ban people who break their rules and codes of conduct regardless of how much money the person is happening to pay Ankama. They are liable to keep all payment of any transactions and not refund any game time or money to people who break the rules since they signed a terms and conditions that clearly states this.
Sometimes however if you feel you have been wronged a simple email to the company or ticket to the support pleading your case can have good results as mistakes do happen.
This post has been edited by xDuSt - June 30, 2012, 06:00:45.