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Item restoration? Ankama support says they don't restore items regardless of what the reason is. However, some people believe there is a chance that your items get restored by support. Does anyone know that for a fact? Anyone that had his/her items restored or now someone that had items restored?

I lost the boots of Explorer Set due a game error and they were not returned to me.

Support also took like over a month to answer that.

I don't get it, why does support even exist then? I first used support when i got scamed in-game about 4 years ago in Dofus but apparently scammers are considered just smart and scamming is part of the gameplay according to Ankama. From that time i just new that support wasn't going to be of any help and i haven't contacted them ever since, even when my dofus account got hacked and who can blame me? They don't restore items in-game, they ask for every single personal information just to restore your password, they don't ban scammers, they don't ban missbehaving players, they take days to answer and all you get is a scripted responce anyway. They only ban bots that just come right back and players involved in big exploitations of the game, like that time that some players leveled up extremely rapidly because of a bugged quest. Hell, most part of the "support" is FAQ. We are entirely exposed to any kind of abuse and whatnot. This very well might be the worst support possibly if you can call this decoy of a support an actual support.

I found a topic of the forums of a similar case to mine about 2 months ago but it's still happening so who can guarantee that the same thing won't happen twice? I only play the game for like two weeks for the love of god, i just can't imagine how bad it will be if this happens every so often.

-.- great, now I'm afraid to grind for gear. Sudden game error might delete it and I'll never get to see it evurr again.

Indeed,they r the worsT support ever existed

What about items that you have bought from the butique? That's actual real money lost there! I am not a lawyer but i know that digital goods are considered actual goods by the law. You can even press charges for digital good theft since they are worth actual money. Sure, selling in-game items for real money is against the TOS but the TOS is not the law.

My point is that some of the items i lost were seperately purchased and i think it's illegal to remove them unless i actually signed a page of terms of service that said "you agree to be f***ed at any given moment for no reason". Ankama created an entire list of items seperately priced from other parts of the game and didn't even bother supporting restoration for at least those items?

How is that anywhere near reasonable?

About that, i was wondering if i could somehow get my lost items back or if that would be a violation on the part of the support team, which i had begun to doubt it even existed at some point, because i know how strict mmos are about GMs generating and using items they are not supposed to. I have heard of cases in mmos where gms built really expensive items that they then sold for a couple thousands of dollars before they got busted and fired.

I also have no hope for ankama and i am sure that there have to be at least some people in there that don't like the direction and attitude of the company. The only redeeming factor for me is the good attitude of the wakfu developement team. It's probably too early to judge but it looks like they care about the game and put love into it. Other than that ankama really is one of the most shady, greedy, evil companies that i know of, and i have seen my share of disgraceful game models out there...

They should at least focus their efforts at fixing this bug, which has been reported a month ago, and give some kind of compensation to the victims at least. I can somewhat understand that they wouldn't restore your items in case you got scammed, hacked or just accidentaly deleted your stuff, even though that's still ridiculous, because you did something stupid yourself there but you are not involved at all in the case of items just disappearing out of the blue.

Not to mention it's nearly unbelievable that they still use such archaic methods as server rollback for today's standards.


This post has been edited by CloudyMind - June 26, 2012, 22:22:17.

Why would they ban paying costumers?

As I have nothing to add to this topic - it's about shop bought items getting lost which I have no particular insights on, but I'd hope support would take very seriously - I was gonna send a PM to Masama directly, but apparently the messaging system is just as broken as so many other things, so my question:



Who are you talking to? No-one in this thread is making any personal attacks. Are you talking to a deleted post? If so, that's very confusing.

They basically mean stop winging about support and try to make the criticism constructive. That means trying to think of ways to try and combat the problem rather than attacking the support even if your right its besides the point and gets you no where.

There is alot of games out there with a faster response system there is also slower, time is a small factor the real problem is the resolve on these issues. I think Ankama will replace any items due to bugs and anything else that is deemed as their fault. However if you delete items, share accounts then no they are no liable for the recovery of your items. If you feel you have a case against them, read the terms and conditions you signed and send a well written email to head office

To address the problem of missing items in your gifts and inventory, the same has happened to me a few times haha just keep checking for them they appear eventually. I know its a bad bug but there is alot of other things id rather be fixed. I'm sure their schedule is also in and updated with problems regarding the game so cut them some slack.


They ban people who break their rules and codes of conduct regardless of how much money the person is happening to pay Ankama. They are liable to keep all payment of any transactions and not refund any game time or money to people who break the rules since they signed a terms and conditions that clearly states this.

Sometimes however if you feel you have been wronged a simple email to the company or ticket to the support pleading your case can have good results as mistakes do happen.

~Dusteh


This post has been edited by xDuSt - June 30, 2012, 06:00:45.

"I think Ankama will replace any items due to bugs and anything else that is deemed as their fault. However if you delete items, share accounts then no they are no liable for the recovery of your items. If you feel you have a case against them, read the terms and conditions you signed and send a well written email to head office."

Except they won't.

This was the only reply I ever got on the issue, I suppose I have to wait another month for the next one, if there is one at all.

I've only had one person I know ever say support actually fixed their problem and that was regarding a boutique set after that last rollback we got.