Forum

The "FR side" Why is it they dont give us information and ignore our requests?

Seriously, Troyle give us info, but it doesnt seem like its a directive from the higher ups, its just because he is a damn good moderator.

What's the deal? Are we not important? Dont they speak English? Are they just they just Xenophobic?

How can we not be important, if we are funding them!

They should speak English, their business is done with international relationships, English should be in their CV!

If they are just racists and only care about the French then why make the game international if you are not going to care. As a customer I feel like a scrounger in someone else's MMO, like im proxying a foreign server. This isn't the ideal customer relations I was hoping for in this game and its really demotivating. Not to mention Troyle is the entire customer support for the international side, I NEVER (5 Months) got a reply when I post a ticket for ankama, What if Troyle quits, then what?

and what's the deal with this server-to-server censorship? Why cant I talk to the french community, forums should be divided by location simply for language issues, not purposely separated.

I agree and I add

How to get support to help you
Post your ticket with every piece of information they could ever request, and then send the ticket every single week until they reply, they have some weird system which doesn't not prioritise the oldest one;s it seems they do the easiest first or some other random system.


This post has been edited by JerryDB - June 17, 2012, 13:38:32.

Don't really know what you are talking about when you say censorship, I can go to the french forums and post so can anyone else.

Forums from every communities are available via the small flag on the right top corner of your screen. You can even use them and share with people from other countries, it is what the spanish community started doing on the french forum. Even more interresting, you can consult the devtracker via the french forum and translate their posts in order to have a better idea of what their doing.

You seem like thinking that Ankama is a big company and Wakfu a big game. It is false. Wakfu got released a few months ago, you should give it the time to settle itself, which is hard considering all the problems the game goes through, and wait until they provide a better communication for the non-french communities.

I am french and I play on the french server, and, even in their own language, their communication is terrible. We all struggle when we need to send them a request and usually wait a long time.

Didn't know about th flag system, but regardless it doesn't seem like ankama pays attention to anyone else but the french so why even have these multiple forums. Not to mention its not what we can do to communicate, its what THEY should be doing.

Saying that its not a big company doesn't excuse them. They have other games... but they chose to launch a clearly unfinished game... We are paying to be game testers and business is business, customer relations should be at least decent not to mention I have seen private servers, Ran by 6-8 amateurs with over 5000 active players, for free who communicated 4x times better.

So why don't you go play on that game there then?

After playing this game for a few years, through closed and open beta then released you kinda get use to being ignored and the lack of info.
No one is forcing you to buy or play the game so that's pretty much that.

Do you seriously pick up an MMO and expect it to be finished? The "Open-Beta-ness" of Wakfu is totally normal and any freshly launched MMO before it was like that.

Ah the sheep answer~ "It's clearly wrong, but I will put my head down and comply without question."

You realise the company is supost to please you, they should move their asses and make you happy. Not force you find an alternative when they failed you.

If none complained we wouldent have the circle of heralds, Mass effect would have a crappy ending, SOPA would have passed and the internet would be a very different place. Every game would have in-disk locked content.

Instead of "kinda getting used to being ignored" you should do something about it.. or are you that feeble that you can't even stand up for yourself and protect your rights.

I am happy, because I like the game despite its flaws. While others have left I have stayed. While others complain and don't even acknowledge what is good about the game I've done the opposite. You can't have a game without a playerbase. And they will crumble if no one supports them.

Plenty of people do enough complaining about the game so how will it help if I just jump on the band wagon, I prefer to be passive about it and make suggestions for improvements rather than angrily slandering them.

Someone noticed, Ankama doesn't care about international community. Well, they never did in Dofus, so probably they won't in Wakfu. The communication between us and AG is totally one-sided. They tell us things, but they never listen. But I'm not sure, what do you want to do about that? Make "let them see us!" demonstration at Ankama's office in France? Imo, you either have to accept it or don't play Ankama's games.
As far as I know, French people very often refuse to learn english, because of their national pride, history between France and England or something.


This post has been edited by krowakot - June 26, 2012, 10:39:20.

first of all. the game is french
seccond of all, the cartoon is french ( i think, if not its mainly watched by the french)
third of all the COMPANY is french
and fourth...the largest playerbase is..yep you guessed it...FRENCH

do they care over in japan, that a huge western playerbase cried, wept and genraly gnashed its teeth becasue of the DMC reboot, that made fangurls and fanbois alike threaten things becasue its main char, Dante, went from a slick and sexy hunk with white hair, to a scrawny emo kid that looks like he sits in a corner and cuts himself all day?
no...and theres apparently moar EmoBoi action planned *shudder*

so why would the owners of a game thats made BY french people FOR french people...allways translate for us dirty forign types?
we're lucky we have a few people (like Troyle and co) who are being translators and go betweens, trying to explain what we sugest and report ect

They don't care about international community, because there aren't many international players or there aren't many international players, because they don't care about international community?


This post has been edited by krowakot - June 26, 2012, 18:13:40.

In my experience it is only that bad with Wakfu.

I don't have a single unanswered Dofus support ticket (and I don't speak french). But there is not a single answer to any of my Wakfu tickets.

The Wakfu team obviously doesn't have the resources to handle all the work and Wakfu (or at least the international Wakfu community) just doesn't seem to be a high priority for Ankama at the moment.

Wrong~ if it was a french game for the french there wouldn't be an international server or NA... hell there would only be a french server.

Ah yes, capcom~ another company with listening issues... and how is that working out for them? It's finally been established that capcom are greedy fks and alot of people have stopped falling for their in-game locked content BS, so much so that they finally announced they would be dropping the pratice.

I would say japanese organisations as a whole often do try to listen, taking in consideration that they don't even write using the same runes and that english is fairly dificult for them to learn. Now, japanese merchandise is often made for japan because that's their expertise, there is both a large cultural and linguistic gap between western and east, and so, often get published internationally by other companies.

Dofus and wakfu were never intented to be a national games and even if they were once you open international servers it would stop being so, its an international game and general consensus is "Internationally you speak in english", that's why Capcom has a branch in EU, in US in whatver...

Sure ankama is not big enough to huge branches but im pretty sure there is at least a large ammount of people on their staff that speaks english. If not even troyle could tell them his feelings on behalf of the int-comunnity. Someone made the website, forum, trasnaltion so someone speaks English. So it's not communication, its their attitude.

And yes, there is plenty you can do about, if everyone got toguether we could accomplish any goals including world peace but humans are individualistic like this...
Ranging from sending emails and complaining on the forums, protesting outside their office, overtake the company, to holding them at gun point there is a whole lot you can do.

If you care enough about something you fight! Giving up is the tired man's choice.