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Since we got word that the subscription problems should now have diminished, I would like to open a new thread and try to gather as much information as possible should you still be experiencing subscription issue.
If you had troubles subscribing in the last days, I first ask you to try again, starting from today. Should an issue prevent you from succeeding, please post in this topic with the following information (please post using the account that is experiencing the issue):
country : Indonesia
payment : Zong
purchase : Ogrines
hi.. could you tell why i cant use my phone porvider while the zong tell me that its site has my provide mobile phone number. The error message is:
Sorry, your mobile operator Zong has not supported the application. We're adding new carriers all the time, so please check back soon
here is a link to that tell us what Indonesian carrier is supported with zong
im usin the indosat (im3) carrier that is supported
I try to purchase with my mobile phone ( Postemobile mobile provider ) some ogrines. I don't receive the PIN sms to my phone, but i don't receive any error.
My phone recevive sms from other mobile phone, i think there is some problem with Zong and Postemobile.
I think that Postemobile is not supported by Zong
Payment: Credit Card (Tried both VISA and AMEX)
Purchase:1 month sub
Error given: Service not available. Provided with error link to contact Ankama support, which also led to the Service not available page.
Tried it so many times that it then said I had made too many credit card transactions and that I might be trying to defraud the system so it locked off transactions for 24 hours and suggested an alternate payment method. Tried to pay with paypal at this point (minimum 3 month sub), and it gave me the same error, suggesting an alternate payment method - it appears your system includes Paypal as a 'Credit/Debit transaction', and so is also blocked for 24 hours.
MagicalEskimo|2012-03-07 08:02:39Do we really have to go through all of this again?
The reason why I started this new thread is that we received word that the issues should be fixed by now. New issues mean that something else may be preventing players from subscribing. It will be easier for us to identify the source of these issues when the proper information is provided. This thread should make your feedback more effective and focused, and therefore faster for us to treat.
I apologize for making you report your issue again but hopefully, things can be done faster thanks to this new feedback.
I Subscribed about 10 minutes ago by ogrines it went through fine, but in-game it is telling me im not subscribed even though i got all the subscription tokens and gifts. Any tips? I have tried multiple times to relog.
Payment: 1 week subscription
Error: There was no error message, my ogrines have been taken and there's been a confirmation email too. The problem is the game still recognises me as an f2p player and I cannot do any p2p actions still, after an hour of being subbed. The email said I had to wait 5 minutes. I've relogged and restarted the Uplauncher continuously and the problem still remaind. Therefore I've paid for at least an hour I shouldn't have had to play for. Thanks for any help.
Country: Italy Payment method: PayPal (most important) and Credit Card What did you try to purchase: either Ogrines or ANY Premium Membership Error message: when selecting the payment method through the "I want to choose a payment method first", I'm being said "Temporary unavailable" and thus I cannot procede. Also, when selecting first the desired Ogrines/Membership to buy, after I can't select neither Credit Card nor PayPal again (Temporary unavailable), and for some subscription types (1 week, 1 month, 700 Ogrines, and others) I can't even see one or none of the above options in the list.
I've already sent an inquiry to Ankama Support but I've yet to receive any answer, I'm having this issue since about the day one and won't enter the game before subscribing, hope it'll be fixed soon.
Country Russian Federation Payment method PayPal What did you try to purchase 1 year sub Error message
Notice: Service unavailableThis part of the subscription service is unavailable.Please choose another payment method.We apologise for any inconvenience caused. For more information, or for any other queries, please contact Ankama Support.