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Reporting Bugs on wakfu.com or support.ankama.com?, What's the difference?
* Member Since 2011-12-10
posté February 18, 2012, 12:38:12 | #1
Reporting Bugs on wakfu.com or support.ankama.com? What is different when reporting in these forums or sending tickets at
support.ankama.com?


This post has been edited by Kyusan - February 18, 2012, 12:39:56.
Member Since 2011-06-19
posté February 18, 2012, 12:56:18 | #2
bump!
nice question. u made me wonders the same thing now.


* Member Since 2011-09-24
posté February 18, 2012, 14:26:54 | #3
Reports ingame go directly to their bug report mailbox (at support),

Forum reports are more user freindly but we don't know the frequency they check our bug reports there.

im guessing because there is an event going on that they Will be checking the forums for sure


Official International WAKFU Community Ambassador Member Since 2011-10-12
posté February 18, 2012, 15:52:04 | #4
As far as getting the information goes, it does not have any essential difference, but those are the differences I know:

At Ankama support site:
  • The bugs are archived on their list to be checked when they can (I do not know who is in charge of doing this)
  • You have specific fields to fill.
  • You can send screenshots and game file directly to Ankama
  • You cannot discuss it with other players/try to find with others how to reproduce it
  • Multiple reports may be sent because of the above, which may make it take longer for other reports to be seen
At the forums:

  • The bugs are filed and reported by the CCM (at the moment by me, since we do not yet have a CCM)
  • You will have to describe the bug by yourself
  • You have to put your screenshots and file with game information on a hosting website
  • You can discuss it with other players/try to find with others how to reproduce it
  • It can reduce the number of reports as many players will use the same topic for a single bug/the CCM will only file a single report for a specific bug


The bug will be known either way, the only difference is how you do it, and if you can discuss it or not.



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