November 24, 2011, 13:48:30 |
Quote (Burgingham @ 24 November 2011 11:41)
Quote (mrpisello90 @ 24 November 2011 10:30)
like someone actually check the reports XD
This right here is the problem. I have still open tickets from 4 weeks ago and nobody even checked on it. The forums are basically an informational wasteland where no official staff member ever gives any information on the status quo or about the devs policy on solving critical issues.
The players here argueing that this is an open Beta and it is exactly supposed to go down like we see it right now are missing the point entirely. This is much more than an open testing phase especially with the amount of advertising going on (just look at all the competitions, the artworks just made for this, the announcement of patches as something special etc). This is a glimpse potential customers are getting of a future product and this is also to convince them to stick with this product later on. Not only is the actual game a part of said product though, but when I am paying for something I expect proper customer service above that as well. In this department it is looking grim to say the least.
Instead of fixing critical gameplay bugs the devs are adding shiny fluff like new monsters or weapons. While at the same time entire classes are left unplayable (Feca armors still broken), or them leaving players with really big annoyances in game without even responding to such issues (mobs freezing over the entire duration of a battle, or players loosing their havenbags the second time after a patch). When one asks someone on the forums here about these things all one ever hears is: "I am not responsible for this."
No matter how good the finished product will look like with the knowledge of such a support policy within the company I would not pay a Dollar for the finished game, because I would be sure never to receive any help in case of a problem on my side. The game has a lot of potential especially for the group oriented, tactical combat system. But of course these days the average customers is much more happy with a new shiny toy (Farmville anyone?) than with actual sound and solid gameplay. So I guess moneywise the devs are even making the better decision here.
/wall of text
Competitions and artworks cannot be really put on the advertising tag since they talk to the community, not an outside target like a trailer would do. I don't see massive advertising for Wakfu from Ankama's part till now, the majority of players here are people from Dofus and alike.
It seems gamers have lost their sense of what a beta should really feel like due to many other games using the "beta" word on an almost finished and polished product to give it some marketing exposure before official release, not really a sincere testing phase. Wakfu is not one of those games, Wakfu have been on beta for 4 years, I guess that with this timeframe is quite clear that they have no intention to use Beta as a free exposure time, but to really test their game with volunteers. Just compare to Guild War 2 for example. Work on GW2 began on 2007, and what is curious about this project is that Arenanet usually start their open testing phase very early on their project developments, but not with this game. When questioned about why the testing phase for GW2 was coming so late they answered by saying "The players expectations for open beta tests of MMORPG had changed, and the beta is no longer used to test the game but to trial a nearly finished game prior to purchase." The beta for GW2 which was scheduled for 2008 has been post poned for early 2012 to ensure a very polished product. That's a 4 year gap. can you imagine how much bugs and imcompleteness the game would have felt through these 4 years? That's a beta testing, many companies are driving away from it, Ankama is not. While you might be here just to get a glimpse of the project that was not the intention from Ankama, all they want is just a decent feedback.
Also, I would like to point out one thing. The International forum have been neglected (for the most part) from Ankama for a long time, since we have no CCM. But we got a workaround lately, an Ambassador, and while people seem to be unsure about that, the hardwork Merien is putting on her tasks is quite impressive. Haven't you noticed that some of the suggestions she passed to the devs
made their way on the last patch update
? The large ones obviously didn't make it probably because of the lack of time, but the tiny and easy to implement ones are already there. Also it seems she's doing bug reports too, since many things people have been complaining on the last two or three weeks are all fixed on this patch, which is kinda unusual. I would go as far as to say she's maybe doing her job better than a regular CCM since she actually went through the work of reading of all suggestions made prior to her rule as Ambassador and pass it directly to the devs, doing free transcriptions of the podcasts (a service that anyone who worked with subtitles knows is a pain in the ass and usually even left for paid companies to do) weekly just for the people here who can't understand english very well and is always answering players questions regarding important matters. Analising her work and what came up to us in this week's patch I would not call this forum a wasteland, I'm actually very pleased to see that Ankama is finally hearing us.
I still don't believe the game will feel like a finished product on february 22th but Ankama is certainly trying. These bugs and glitches are expected on a true beta testing.
This post has been edited by Cronqvyst - November 24, 2011, 14:12:00.