Incorrect login detailsYour account is permanently bannedYour account has been placed under a protective block for security reasons. Please contact support.Your account has been deletedYou have reached the limit of authorised attemptsYour account name has been blacklistedThis Ankama account is protected by the Authenticator.
Open the Authenticator application.
Select your account.
You will have 30 seconds to retype your account information.
Normaly if your getting that message it means you have an wakfu client open some times it doesn't close properly and you can force close it in the task manager(ctrl+alt+delete) or by restarting your computer.