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Ankama, add a feature when the game fails to start for whatever reason, sends a log to the development team or a hub system automatically.
Remember Ankama, a lot of users are not power users or developers. Most of the users just want to play the game. I bet that at least 60% of the users that play this game does not know what a URL word means.
And for developers, make it easy for your selfs, send log with more information not just the Java exception error log. Send information about the Operating System, Memory, Video Card, and Disk Space.
Operating System - This will help you if the game is giving problem only in one Operating System.
Memory - Remember that Java have memory limits by default.
Video Card - This will help you to determine if a particular video card is giving problems, and not the rest.
Disk Space - A user could request for help, and the user does not know that the game requires more disk space.
I'm just telling this from my first thoughts, and this are just suggestions.
Also, you could create a HUB System, so all the log arrives to this HUB and a technical employee could redistribute them as necessary to any department, this to avoid SPAM of the same error.
First, when I updated the game (and I already had the newest version of the client) in an specific part of the update it just crashed and would neve even open again.
Deleted everything and downloaded a new client (Mac OSX 10.8.5, Java updated too) starting from the zero. Now I get:
It's been really hard to play this game and, although it's an incredible game and I love your work, looks like Ankama has been set all of it's efforts to kick everybody out and kill itself.
Since the Beta we had:
-Wipe of all chars
-Ogrine prices raising
I've been playing since Beta and I already a lot of good players leave.
More people quiting than people starting...Server goes daily emptier...
I've been playing your games for more than 3 years, consuming products, tolerating a whole lack of support from Ankama, paying with money for 3 accounts, leading a guild, Haven World and etc and after this last update I'm really getting tired..Every update is an adventure and you never know what will happen, now i can't even LOG my char...
I had Wakfu updated till the last big update...
Then my brother updated Wakfu till today and I thought that I try to port it to my computer.
So i copied the whole Wakfu folder and replaced mine with my brother's Wakfu folder.
When i opened the updater, it was looking for updates and then did something similar to "calculating differences". When that finished it closed and an error window opened saying
"The application encountered a problem when loading the update plugin.
Please restart the updater, and contact Support if the problem persists."
Here's my transition_16-11-13-2012 log - Click here
I'd been able to play fine up til this update, but now I just repeatedly get this error:
"Error: This Java instance does not support a 32-bit JVM.
Please install the desired version."
I'm a linux Ubuntu user and this problem surfaced shortly after the last update, the game had run fine before then.
I've re-installed the game a few times to no relief; however, I have noticed that the game used to download java with each re-install, but it no longer does that. I thought manually replacing the java in the wakfu folder might help my problem, but there is no java folder, or jre in the wakfu or ankama folder.
I'm using "java version "1.7.0_25"OpenJDK Runtime Environment (IcedTea 2.3.12) (7u25-2.3.12-4ubuntu3)OpenJDK 64-Bit Server VM (build 23.7-b01, mixed mode)"
hii everyone , i got problem here and can't play my wakfu , and it say mandatory plugin error! , and i see the forum it said to restart the updater but i dunno how to do that , i'm not really in computer things , please help me
ankama stop have issues in this game i love this game so much but each time you ruin it more and more last time i had to install the updater 6 times to be able to play the game and now it is telling me mandatory plugin error i got bored from this thing each time u make a new thing it becomes worse than the one before i was playing this game since 2011 and i payed for my accounts and couple of friends accounts solve this problem please.
Out of curiosity did anything get changed in the last 2 hours? I was able to log in fine 2 hours ago and play, but now I'm constantly getting the "quit unexpectedly" error (running Mac OS 10.9) after the updater loads to around 80%.
edit: it works again after hitting "reopen" about 500 times :/