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The support service website is being revamped and the new version will be online in a few days. This support service space has been completely redesigned based on your feedback: more beautiful, easier to use, more efficient, it will answer all your questions regarding DOFUS, WAKFU, Krosmaster and more.
It had been several years that you have been used to the current interface the support website. But it has aged and was not necessarily a good fit to your expectations anymore, which you have shown to us during the survey we conducted last year and the feedback that we have received regarding our support service. Therefore, we have been working on incorporating your comments and give you an improved support service website: clearer, more accessible, and more dynamic.
Navigation and ergonomics have been completely revised to help you find the answers to questions more quickly. In addition to having an improved "Search” function, we also favored the most requested features: the long-awaited "Quick Contact" button; a rearranged, rewritten and open to your evaluation FAQ, as well as "social sharing" buttons!
You will only need a little bit more patience during the time that it takes to complete this project.
See you in a few days to discover the new support service website!
Now just need people to aswer our tickets, im waiting for 1 month one simple reply, i already placed everything and scanned the document, for god sake what is more important than help a costumer to manage his account!
Whats the point of having a revamp on support site? So we have a better UI for submitting, while in the mean time no one will respond. Its good to see I'm not the only with with over 1 month outgoing ticket not resolved. Worst support of any mmo I've played.(not raging, I'm stating my opinion based on my exp with them)
Can we get a new support team as well? After a month of no response I got one today saying my subscription issue was fixed.
You probably guessed it! It's still broken! They are wanting me to now fill a 2nd ticket since they failed the 1st time. I have no idea why the hell that would matter? Now I just have to sit around longer.
That's nice but it would be better if you canceled the sucribe for a monthly or a week playing and made available on the game totally free to play because of sucribe Wakfu dies not everyone can afford to pay for it so they could play while it is still active but beha only asturb and what of it? I do not think you have a lot ItemU which can be used as the benefits, any naprriklad multyman for 1 postavocku of multyman I should Prepaid 1 + months of playing - and it's still item or playing both together not working in any game and never work, although you will find a few individuals who viuziji in signing but tech is really just par I would just like if Wakfu was really free to play and Wakfu at least would live again (this is just my opinion and if one agrees with that or like to share at Wakfu to see how it really is)
karlikcz|2014-02-21 10:03:14That's nice but it would be better if you canceled the sucribe for a monthly or a week playing and made available on the game totally free to play because of sucribe Wakfu dies not everyone can afford to pay for it so they could play while it is still active but beha only asturb and what of it?