Quote (Badd29 @ 15 May 2012 08:20)
Hey Krishsakti you sub with old account from beta right? cuz my account get banned too 1 month ago (after I was sent my evidence to Ankama e-mail and my guildmate talk to them though phone (well my english speaking skill is lame along with my writing skill too...) so now they unlock my account but when I ask reason I get ban they not tell anyting about it --".
Note: I use my old account to sub for 1 year and my old e-mail no longer valid anymore (skip wakfu beta like a year (skip after rogue release in beta) then come back to sub for it and play like 1 month and a half then get banned without reason (maybe warning inside my old e-mail but it already invaid --")
try to give any evidence that verify your identity (yep there is answer in their main website) and try phone call talk to them directly for them to make progess quickly (my senior guildmate said it free so I dont need worry about his phone fee to ankama)
2nd Note: my id that was get banned is my main account(now unlock already) not this non-sub id
well it was shock to me when got banned without a reason .. thanks for ur information i would try that out right away
Quote (Troyle @ 15 May 2012 09:51)
Quote (krishsakti @ 12 May 2012 13:09)
My other account name krishis (forum name) got banned this day ..
and i dont have any excuse from ankama or any infromation about that,,
i just got 1 year subs and got banned 2 week after that without reason ?!?!
can someone please gimme the reason for this..
i dunno if this thing about the abusing the bug or something i just want to kno it please ankama please gimme back my account
I checked your account and found out that it was suspended due to a payment issue.
Therefore, I'd suggest you to contact our support at support.ankama.com and see with them how to resolve the matter.
thanks for troyle that would made clear i already make contact with the support too, i hope it will be cleared as fast as possible